Mariztel Ocasla

I am in this industry for quite sometimes, been on a different field, telco, insurance, claims and logistics, I can say I am flexible and can adopt easily. Those experiences helped me a lot and learned so much. I am very much willing to learn and I do commit on my job/work. ✨Customer Service Representative for almost 5 years now in a BPO set up. 📞📲 answering incoming calls and providing customer support. 👸🏻Skills I’ve learned from being a professional customer service representative in the BPO Industry. 📯Skills ⏳ Being efficient and accurate, can finish tasks in a timely manner ⏩ Fast Learner 🧮 Critical thinking 💯 Decision Making 🗂 Coaching ⏭ Escalations/ handling complaints 🔋Strength 💰 Billing Dispute/ Bill explanation / refund 👩‍💻 Technical issues (basic phone trouble shooting/ modem issues/ resetting passwords/ lodging ticket for internet and phone issue 📦 Tracking deliveries/ lodging issues with their deliveries 📋 Explaning Insurance coverage and reviewing property claims