MARJORIE D. ARCIAGA
Phone : -
Email:-WORK HISTORY
Global Service Desk
DXC Technology (September 2017 - March 2019)
● Providing level 3 technical support to HP customers
● Processing service request tickets on Active Directory listing
● Researching fix for unknown issues and bugs
● Handles password/account reset and maintenance
● Escalating ticket to appropriate team
● Managing ticket queues to ensure Service Level Agreement are met.
Technical Support
Telstra / Teleperformance Philippines (January 2016 - August 2017)
● Handled inbound/outbound calls and provide resolution on technical issues on their internet
access
● Worked to build customer confidence in the brand
● Promoted opportunities for additional products and services
Subject Matter Expert
Telus International Philippines (January 2013 – September 2015)
● Processed client’s request (request to change plan, features, personalisation)
● Point of contact of business and process specific information
● Train and relay client’s request to team members
● Assisted team members on day to day work and collate productivity and reporting to clients
EOD data
Customer Service Representative
Sutherland Global Philippines (January 2007 – April 2012)
● Provided responses via phone support, email and chat on customer’s eBay related concerns
● Reviewing listing content and managing feedback
● Recognized as the most productive representative
● Promoted to Subject Matter Expert, providing assistance on team members inquiry about
specific product related inquiries
● Responsible for updating and training team members on new product specific knowledge;
Training new employees / onboarding
● Providing skill related exams to update/measure employees knowledge
● Administrative task of reporting and meeting with managers to report/update team’s activities to
make sure they meet business goals and plans
● Assist HR on application process of applicants to meet workforce requirements
EDUCATION
Licensed Teacher (September 2007)
Bachelor of Science in Secondary Education
University of Caloocan City
June 2002 – April 2006
