Mark Anthony W. Cua
091 A. Rodriguez Ave. Felix Subd., Brgy. San Andres, Cainta Rizal
Home Phone #:-
Mobile #:-
Email Address:-
Objective
To be part of a company that excels in the industry, and portrays quality and excellence in it's se rvice. That I may also
contribute to its growth in delivering quality service and at the same time allowing myself and my capabilities to grow, to its fullest
extent.
Personal Background
Birth date:
June 03, 1989
Sex:
Male
Citizenship:
Filipino
Religion:
Roman Catholic
Height:
5’7’’
Weight:
156 lbs.
Background in Education
Lyceum Northwestern University - BS Criminology
( 2006 - 2008 )
Xavier Technical Training Center Corporation - Caloocan Branch
( 2005 - 2006 )
E. Rodriguez Jr. High School
( 2001 - 2005 )
San Jose Elementary School
( 1994 - 2001 )
Skills :
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Windows OS, MS Office Suite, and other common desktop applications
IT, Internet connection, Networking Support knowledge and skills
Proficient in the English Language
Proficient in both verbal and written communication
Skills in drawing and design
An able leader, manager and good in team-working
Effective, efficient, hardworking, very motivated
Willing to learn and to adapt
Honest and trustworthy, responsible, accountable, and practical
Training/ Seminar Attended :
Leadership Development Program :
Training related - How to become a successful leader. Specializing on effective coaching styles.
Working Experience :
Infineon Technologies
P.O. Box 52,
75710
Malacca
Malaysia
Quality Assurance / Machine Operator
Work Description - Assembly & final test facility
Assembly & final test of memories and discrete Backend.
TeleTech Customer Care Philippines Inc.
TeleTech Holdings Inc.
Levels 2-3, Robinsons Place, Ortigas Ave. Ext., Cainta, 1900, Philippines
( Nov 29, 2008 – Aug 23, 2013 )
Back Office Operations Consultant
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Work Description – Level 2 support for email server, internet connection and other technical related escalations, scoping
also advance troubleshooting for all related escalations.
Support provided are outbound and responsible for queries escalated by level 1 support.
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IT support; Internet Connection Support for all types of broadband connections supplied or provided by the company.
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Trouble shooting for connection and networking issues for home and office.
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General Support for all Internet and IT related inquiries, Service level Agreements and Standard Operating Procedures.
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Utilization of Ticketing Software and other CRM programs.
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Utilization of Remote Access Tools and others similar.
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Advanced support for server and connections related escalations.
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Level 2 support.
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Back Office Operations ( Team POC )
Work Description - Designates work load when Team Leader is temporarily unavailable. Such responsibilities includes:
- Daily reports disseminated to agents for reported outages that might affect Broadband Internet Services.
- Complying reports directly to the client.
- Hand and hand coordination/collaboration with Operation Support and other Department to come up with positive
solutions.
Acquire Asia Pacific
Worldwide Corporate Center, Mandaluyong
( Jan 27, 2014 – Dec 20, 2014 )
Technical Support Specialist
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Work Description – Responsible for handling Calls for Technical Inquiries, troubleshooting and Support for Internet
Connections from Australia and other territories;
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IT support; Internet Connection Support for ADSL and Wireless Broadband type of co nnections.
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Trouble shooting for connection and networking issues for home and office
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General Support for all Internet and IT related inquiries, Service level Agreements and Standard Operating Procedures.
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Utilization of Ticketing Software and other CRM programs.
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Utilization of Remote Access Tools and others similar.
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Back Office Operations Consultant
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Work Description – Level 2 support for email server, internet connection and other technical related escalations, scoping
also advance troubleshooting for all related escalations.
Support provided are outbound and responsible for queries escalated by level 1 support.
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IT support; Internet Connection Support for all types of broadband connections supplied or provided by the company.
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Trouble shooting for connection and networking issues for home and office.
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General Support for all Internet and IT related inquiries, Service level Agreements and Standard Operating Procedures.
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Utilization of Ticketing Software and other CRM programs.
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Utilization of Remote Access Tools and others similar.
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Advanced support for server and connections related escalations.
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Level 2 support.
Sykes Asia Inc.
Worldwide Corporate Center, Mandaluyong
( Feb 02, 2015 - Jan 22, 2016 )
Laptop / Digital Camera support specialist
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Work Description – Responsible for handling Calls for Technical Inquiries, troubleshooting and software Support for Vaio
Laptops / Personal Computer and Digital camera from United States, Canada and other te rritories;
· Utilization of Ticketing Software for product repair.
· Utilization of Remote Access Tools and others similar.
Upwork / Freelancer
(Jan 22, 2016 up to present)
Specialties :
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Customer Service / Technical Support.
Data gathering / Web researching
Basic Web Development.
Video Editing / Uploading.
Photoshop Editing.
Ecommerce website manager.
Reference :
Billy Martin Gonzales
TeleTech Customer Care Philippines Inc. - Operations Manager-
Jacqueline Zantua
TeleTech Customer Care Philippines Inc. - Operations Manager-
Alexander Constantino
TeleTech Customer Care Philippines Inc. - Operations Manager-
