Mark Dave Hufalar

MARK DAVE HUFALAR SALES AGENT| CUSTOMER SERVICE AGENT - PROFILE With 7 years of experience in Business Process - PORTFOLIOS & CERTIFICATES Outsourcing (BPO), I have honed my skills in Sales and Click here (link) Customer Service. My focus is on delivering results as EDUCATION a customer service representative and sales professional. Additionally, I am adept at creating engaging content using various social media platforms and tools. BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY SAN FERNANDO LA UNION EXPERIENCES La Union Philippines SKILLS&TOOLS Sales Representative Appointment Setting Lead Generation Customer Service Technical Support Social Media Marketing and Management Logo Designing Content Creation using various tools Executive and General Virtual Assistance SALES REPRESENTATIVE | CUSTOMER SERVICE DISPATCHER/CUSTOMER SERVICE REPRESENTATIVE Virtus BPO Corporation September 2023 - Present TaskUs Lighthouse March 2019- August 2019 Call clients and ask for feedback regarding the Call restaurant owners and offer DoorDash as their food medical equipment that they received. delivery service. Offer other medical equipment based on the Process customer orders. customer’s answer on the qualifying questions. Assist our Dashers/drivers in locating customers' address. Schedule appointment for our mobility specialist to Assist our Dashers/drivers regarding disputes on their pay. process their orders. SALES REPRESENTATIVE Terry's Florist April 2020- April 2023 Answer incoming calls and offer different packages available. Consistently exceeded monthly sales targets by 15%, demonstrating exceptional proficiency in converting cold calls into sales Qualify prospects APPOINTMENT SETTER /COLD CALLER Versatel September 2019 - March 2020 APPOINTMENT SETTER /COLD CALLER Kingdom Realty November 2018 - Febuary 2019 Generate leads from Zillow Call prospects and ask if their properties are still for sale. Qualify prospects and schedule an appointment with a sales representative to finalize the sale. CRM Management TECHNICAL SUPPORT LEVEL II Concentrix Makati June 2016- October 2018 Call customers and offer affordable health plans. Provide technical support through inbound call and chat. Qualify prospects Assist customers in installing their modem remotely. Transfer qualified leads to sales representatives. Schedule our technician to check on our customers concerns incase we don’t resolve it remotely. Upsell antivirus software.