Mark Geenen
Engerstraat 29 – 5931 EK – Tegelen– The Netherlands
M - – E-
Employment History
Freelance online support | Trinfinity Academy
(February 2015 – April 2016)
Summary:
As online support I was responsible for handling inbound chat messages for Trinfinity Academy. This
online academy for self-realization and empowerment has been created by world renowned spiritual
teacher Bentinho Massaro, which I’ve come to know since going to a few of his retreats.
Responsibilities:
● Handling inbound chat messages through intercom
Customer Service Employee / Seo specialist | Green Marketing | NL
(March 2015 – March 2016)
Summary:
As customer service employee / seo specialist I was responsible for handling both inbound calls and emails of the clients of a few online webshops. Also I was responsible for a big part of the seo (Search
Engine Optimalisation.
Responsibilities:
● Handling e-mails, calls and automatic orders
● Assuring that the customer is completely satisfied
● Seo internetmarketing (linkbuilding)
● Creating blogwebsites
● Constantly being pro-active in improving the personal quality
● Going the extra mile for the customer
Customer Service Employee Canon Benelux B2B | Arvato Services Venlo | NL
(September 2013 – March 2015)
Summary:
As customer service employee B2B I was responsible for handling both inbound e-mails and calls of the
Dutch and Flemish business clients from Canon Benelux. When customers had issues with their Canon
machine(business printers, scanners, fax machines) they contacted us. We provided basic technical
support, book engineers and ordered consumables for our customers.
Responsibilities:
● Handling e-mails, calls and automatic orders
● Assuring that the customer is completely satisfied
● Resolve issues in line with departmental KPI’s
● Constantly being pro-active in improving the personal quality
● Going the extra mile for the customer
Customer Service Employee Zalando | Arvato Services Venlo | NL
(December 2012 – August 2013)
Summary:
As customer service employee for the Zalando project I was responsible for handling both inbound calls
and e-mails for the Dutch and Flemish customers. Customers would call about their online orders and for
instance would have questions about the products, de status of the delivery, payments and return
shipments.
Responsibilities:
● Handling e-mails, calls and automatic orders
● Assuring that the customer is completely satisfied
● Resolve issues in line with departmental KPI’s
● Constantly being pro-active in improving the personal quality
● Going the extra mile for the customer
Customer Service/Back Office/Billing Employee | E.on Benelux | Eindhoven | NL
(October 2011 – December 2012)
Summary:
As customer service employee for the E.on Benelux I was responsible for handling both inbound calls, emails and mail. Customers would call regarding enquiries about their energy bill, monthly payments,
contracts etc.
Responsibilities but not limited to:
Handling inbound phone calls
Handling inbound e-mails
Handling inbound mail
Resolve issues in line with departmental KPI’s
Customer client card mutations
Monthly advance payments mutations
Outbound mail
Check annual bills
Correct annual bills
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All-round Support / Commercial Office Employee | Sunshine Enterprise | Curacao |
Caribbean
(June 2010 – October 2011)
Summary:
As All-round Support / Commercial Office Employee I was, together with one other employee, responsible
for handling all support and commercial office work for a starting online marketing business. Sunshine
Enterprise was a starting online poker and casino related business.
Responsibilities:
Handling al customer service
Affiliate marketing and affiliate management
Attracting new customers
Writing content for our websites
Coming up with new promotions
Handling payments for customers and affiliates
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All-round Customer Support Employee Oxxio | Arvato Services Venlo | NL
(2008 - 2010)
Summary:
As All-round Customer Support Employee I was responsible for handling inbound calls, e-mails and mail.
We working according to the customer ownership principle. That means that I was responsible for
handling customer enquiries from a to z.
Responsibilities:
Handling customer calls, e-mails and mail
Solving enquiries from a to z
Changing customer details
Cross –and upsell
Credit management
Retention
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Freelance webdesign | Totalmaxx | Venlo | NL
(2007 - 2008)
Responsibilities:
● Basic webdesign
● Maintenance of existing websites
● Changing customer details
● Taking care of a high degree of data traffic
● Credit management
Education
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MBO Marketing & Communication | Gilde Opleidingen (2005 – 2006)
Blariacum College Venlo | HAVO (1996 – 2001)
Language skills
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Dutch: Native speaker
English: Both spoken and written very well
German: Both spoken and written reasonable
Computer skills
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Experience with multiple database programs
Citrix
MS Office
Navision
SEO
SAP
HTML, CSS, PHP
Intercom
Links to webdesigns
http://www.braillevoyager.nl
http://www.hofpleincam.nl
http://buzzville.be/
Links to my own project
https://www.facebook.com/remarkable.living2016/
https://www.youtube.com/channel/UCuBqOE9VhNUu0ePo9K0R5_A
http://remarkable-living.com/ (under construction)
References
References are available upon request.
