Mark John De Guzman

MARK JOHN DE GUZMAN Address: Unit 15L Lotus Tower, Oriental Garden, Makati City, Philippines Mobile: - Tel No.: - Email:- OBJECTIVE To obtain a position that will enhance my knowledge and skills as a professional IT personnel. AREAS OF INTEREST Information Technology, System and Network Administration EDUCATION • Far Eastern University – East Asia College (2012) Bachelor of Science in Computer Science • St. Stephen’s High School (Elementary and High School) G. Masangkay Street, Sta. Cruz Manila. PROFESSIONAL EXPERIENCE IT Support Consultant – Odfjell Ship Management Philippines, Inc. 2315 Atlantis Beacon Tower, Leon Guinto St., Malate, Manila City, Philippines - July 2015 - Present - Attends to vessel and office IT problems via helpdesk ticket system; - Coordinates with external vendor support for the resolution of cases, as applicable; - Installs and upgrades systems in vessels and in the office; - Updates patches and troubleshoots system issues; - Coordinates with BGO IT for system deployment and maintenance; - Monitors and troubleshoots email, network and satellite connectivity issues; - Releases quarantined and held messages on the email filters; - Provides troubleshooting guidelines to crew and office personnel, as applicable; - Manages and administers local office and vessel servers, network and printers in cooperation with Corporate IT; - Manages IT user system accounts, facilitates change of password request, and creates system users, set membership and permissions according to approved requests and escalates to Corporate IT 2nd line if needed; - Manages folders and access rights and escalates cases to application support teams if needed - Monitors daily and weekly file backups onboard and in the local office; - Pro-actively do checklist task to maintain high efficiency of IT resources. - Facilitates and conducts IT orientation and lectures as needed; - Escalates application-related issues and does follow-up for resolution; - Informs the ship coordinator, superintendent and Corporate IT 2nd line for repair and spare parts replacement needed and any repair conducted, as applicable; - Escalates cases to Ship coordinator for boarding and logistics arrangements. - Provides troubleshooting guidelines, monitors and reports VSAT connectivity issues and coordinates with external vendors as applicable; - Upon request travel onboard and support, maintain or upgrade the onboard IT systems; - Upon request travel onboard and support, maintain or upgrade maritime communication systems onboard; - Performs other relevant tasks as may be assigned by superior. Presales Engineer / Network Engineer – iSolutions International Inc. Unit 12 Bldg. A, Cargo Village Complex, NAIA Ave., Paranaque City, Philippines - June 2014 – July 2015 - Presents product lines – Sophos UTM, Sophos Endpoint, Ruckus wireless, Ubiquiti wireless devices, Exinda Bandwidth Manager, Codima Network Monitoring Tool. - Installs Firewall and network devices on clients - Supports clients, Network and Firewall configurations - Performs proof of concepts of products to clients - Suggests network security solutions to clients - Updates firmware on Firewall Appliances - Manages Licenses on Firewall Appliances - Presents Security solutions to clients Network & Security Engineer - Sequoia Technologies Pte., No. 30 Ferros Bel-Air Tower Bldg, Makati City, Philippines - September 2012- May 2014 - Installs Firewall and network devices on clients - Supports resellers and clients, Network and Firewall configurations - Performs proof of concepts of firewall products to clients - Suggests network security solutions to clients - Updates firmware on Firewall Appliances - Manages Licenses on Firewall Appliances - Presents Security solutions to clients AWARDS AND ACHIEVEMENTS • • • Certified Sonicwall Security Administrator Sept 11, 2013 Certified Infoblox Core Administrator Jan 22, 2014 Certified Infoblox Core Engineer Jan 24, 2014 RESEARCH PAPERS AND PROJECTS HANDLED •Installation of Windows server 2012, QNAP NAS, Cisco switch, and KVM at M/T Bow Summer •Installation of Gateprotect Firewall to University of the East – Ramon Magsaysay Memorial Medical Center, Inc. • Installation of Gateprotect Firewall to Treston International College • Installation of Sonicwall Firewall to Toyota Baguio • Installation of Sonicwall Firewall to Tan Yan Kee Foundation and Tan Yan Kee Library • Installation of Sophos UTM on Bancnet • Installation of Sophos UTM on Eagle Express Group • Installation of Sophos UTM on Agility Logistics • Installation of Sophos UTM on Fujitsu Philippines (Weserv) • Installation of Sophos UTM on Steel Asia Manufacturing Corporation TRAININGS AND SEMINARS ATTENDED Linux Professional Bootcamp at CNCTC Manila Training on Linux features, troubleshooting, knowledge and skills April 10, 2016 Infoblox NIOS Configuration Class & Advanced Admin Package (NCC + ACC) Training and Certification on Infoblox Using Infoblox Appliance Jan 20 – 24 2014 Network Security Basic Administration NS-101 Training and Certification on Network Security Using Sonicwall Firewall Sept. 10, 2013 CCNA Fast Track at Mnet IT Solutions Inc Training on Cisco Troubleshooting, Router and Switch Configurations and Terminologies July 28, 2013 TECHNICAL SKILLS • • • • • • Knowledgeable Knowledgeable Knowledgeable Knowledgeable Knowledgeable Knowledgeable in in in in in in Cisco commands Linux commands VMware vSphere Citrix systems RSA security systems SAP user administration Knowledgeable in Routers, Switches, Network Appliances and Tools Knowledgeable in Network Security Appliance Knowledgeable in Dell Sonicwall and Gateprotect Firewall Appliances Deep Knowledge in Sophos UTM Knowledgeable in Sophos Endpoint Security Knowledgeable in Access Points Understanding of Infoblox (DNS and DHCP) Appliance • • • • • • • OTHER SKILLS • • • Computer literate: MS OFFICE, Windows Applications Knowledgeable in sales of network security product lines (e.g. firewall, DDI and flow based threat detection) Can present a certain product to a client PERSONAL DATA Birthdate : January 4, 1992 Birthplace : Manila Nationality : Filipino Sex : Male Civil Status : Single Religion : Catholic CHARACTER REFERENCE: Alan Ace Gonzalo IT Support Consultant Odfjell Ship Management Philippines, Inc. 2315 Atlantis Beacon Tower, Leon Guinto Street, Malate, Manila City Cellphone: - Eugene Raymond Suarez President IT depot Inc. Cargo Village Complex, NAIA Avenue, Paranaque City Cellphone: -