Mark Louie Perez

 OBJECTIVE ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ To obtain and establish a career in a dignified company where I can bring into play my knowledge and skills and experience advancement opportunities as I help in building its success. PERSONAL INFORMATION Age : 29 yrs. old Date of Birth : January 21, 1988 Place of Birth : Sta. Cruz Laguna Civil Status : Single Citizenship : Filipino Languages spoken : English and Filipino EDUCATION University of the Philippines Los Baños (UPLB) Bachelor of Science in Nutrition October 2004- November 2009 AFFILIATIONS Kapatirang Plebeians UPLB, Socio- civic organization, Membership Committee Head S.Y- Activities Handled: Spearheaded the orientation program and the whole recruitment process for prospective applicants for the said school year Razzmatazz- A free concert for UPLB students during February Fair, Logistics committee member TRAININGS AND SEMINARS ATTENDED Umami Forum at Southeast Asian Regional Center for Graduate Study and Research in Agriculture UPLB (September 2008) Provincial Nutrition Action Officer & Barangay Integrated Development Approach for Nutrition Improvement  Lecture at Institute of Human Nutrition and Food UPLB (February 2009) Clinical Dietetics Practicum, Philippine General Hospital, August 2009 Community Nutrition Field Practice, Brgy. San Antonio Los Baños Laguna July 2009 AWARDS AND RECOGNITIONS Garnered 82% rating in the Nutritionist Dietitian Licensure Examination Top performing associate at Convergys Alabang2 -AT&T Mobility: August 2011, February 2012, August 2012 and February 2013 WORK EXPERIENCE Stream Global Services Sales Professional, Alabang Muntinlupa City November 2009- March 2010 Handled Sprint, a telecom company in the United States Contacted existing and prospective customers and influenced them in purchasing products, services and other features offered by the company Nestle Philippines Nutrition Specialist, BDO Rockwell, Amorsolo Dr, Makati CityNovember 2010- February 2011 Established positive working relationship with physicians and other medical and healthcare professionals in the assigned area Obtained physician recommendation of Nestle Nutrition products to patients that resulted in product sales and achievement of market share objectives Convergys Philippines Services Corporation Customer Service Associate, Alabang Muntinlupa CityApril 2011- January 2014 Received calls from AT&T customers, the biggest telecom company in the United States, and assisted them with all their queries regarding the products and services offered by the company Resolved product or service and network problems through troubleshooting steps. Perf Restaurants Inc. (Burger King Philippines) Shift Manager, Calamba, LagunaNovember 2014- June 2015 Made sure that the reputation of the brand and company is maintained by overseeing operations, people management and training, and all other aspects of the business such as sales, marketing and finance HSBC Electronic Data Processing Philippines IncMarch 2016- June 2017 Operations Associate Tasked to assist HSBC UK based customers with all their banking needs. SKILLS Excellent communication and interpersonal skills Excellent customer service and upselling skills Above average problem solving skills Can facilitate and organize events and activities Has the ability to work with minimum supervision Can conceptualize, develop and initiate techniques/strategies for quality and work improvement Proficient in Microsoft applications CHARACTER REFERENCES Ma. Primadona Nario Team Leader (former) Convergys Philippines Services Corporation- - Bettina Hackh Assistant Manager for Operations(former) HSBC Electronic Data Processing Philippines-