Mark Ryan Oliva

Mark Ryan b. oliva Blk 17 Lot 7 GHQ Village Barangay Katuparan Taguig City, NCR-- WORK EXPERIENCE Mertz International Limited HK Assistant Marketing Manager - Home based Lead Generation Specialist November 2016 – Present Sutherland Global Services, Inc. Philippines Subject Matter Expert (Intuit – QuickBooks CS/Sales) – Service Delivery September 2013 – Present Support a team of inbound customer service representatives by providing real-time assistance to their queries Tier2/Billing Admin/Licensing Consultant (Intuit – Quickbooks CS) – Service Delivery September 2012 – September 2013 Handles Back office tasks, Tier1 Agent’s escalations and Supervisor calls. Business Consultant (Intuit – Quickbooks) - Service Delivery May 2011 – September 2012 Business Consultant (Intuit – TurboTax) – Service Delivery November 2010 – April 2011 Handled inbound calls for Customer Service Department. Provided product recommendations based on the needs of the customer. Assisted the customer in Sales, Download and Install experience. Ensure that Service provided is based on quality customer service experience. TRAININGS AND WORKSHOPS ATTENDED LEAD 100 PRO3 Sales Methodology Training EDUCATION Unibersidad de sta. Isabel BS Nursing, March 2005 Camarines Sur National High School High School Diploma, March 2003 REFERENCES Nestor Borromeo Oscillada II Account Manager – Intuit QuickBooks CS, Sutherland Global Services - Marry Jean Tomo Senior Team Manager – Service Delivery, Sutherland Global Services - John Michael Pacardo Team Manager - Service Delivery, Sutherland Global Services -