Mark Shahid

Syed Shiraz Shahid Email:-Cell: (- Summary Results oriented IT professional with 5 years of exp. in technology and 2 years of Azure Cloud designing Cloud Solutions, leading Cloud migration/implementation projects working with cross functional business & technology teams. Lead architecture, design and implementation of multiple online products in Microsoft Azure Cloud. Strong communication skills with ability to communicate at all organizational levels. Strong strategic thinker, problem solver and team leader.      5 years’ experience in Cloud infra-structure, Network Administration and helpdesk support. Highly skilled in delivering very complex technical information Experience with Project Management, Microsoft Technologies and System support Experienced in all aspects of Microsoft Platform, EXSi and VMWare. Knowledgeable in managing mission critical production database projects, at ease and productive in high stress and fast-paced environments requiring skills in problem solving. Awarded in recognition of outstanding achievement in 360training.com  Experience: ispMint.com LLC, Nevada, US From June 2016 – till March 2017 IT Team Lead            Planning and Defining Scope Activity Planning and Sequencing Developing Schedules Time Estimating Documentation Monitoring and Reporting Progress Team Leadership Business Partnering Working with Vendors Using IT systems to keep track of team progress Recruiting specialists and sub-contractors Echelon Tech Lab., Karachi, PK From January 2016 – till April 2016 Sr. System and Network Administrator      System configuration and support System design and architecture Microsoft Windows server support and networking infrastructure Primary management of corporate network infrastructure including corporate firewalls, routers and switches Assist in management and expansion of the corporate storage infrastructure         Support of backup infrastructure and execution Assist in support of corporate infrastructure servers such as email, calendaring, web, license, document management, etc. Support for business application servers used by the Corporate, Sales and production departments Control systems, VoIP and PBX systems Work with management and other IT staff to build and implement security strategies that make business sense. Document FAQ's and IT information for both IT staff as well as user community Support of helpdesk for appropriate level requests Consolidation and virtualization of data center systems Softech Worldwide LLC., Virginia, US From December 2014 – September 2015 Cloud Engineer Main Responsibilities  Managing Customer’s Office 365/Azure account and provide support to their users with SharePoint, Exchange, Lync, etc.  Provide Operational and Functional support for 3rd party systems (other than Microsoft) deployed in Cloud  Manage AD/DC, DNS/DHCP, and ensure Forest/Domain are functional 24x7  Manage Virtualized infrastructure on Cloud (Microsoft Azure), create new VMs, backup, etc.  Implement Backup policy in organization that includes VMs, Databases and other sensitive data  Manage public DNS, SSL certificates, and Company’s website  Provide help desk support to other staff members and ensure all nodes are in working condition  Provide 24x7 support for Infrastructure and 8x5 support for Help desk.  Provide pre-sales technical support for the development and implementation of complex products and solutions  Design, develop and implement cloud infrastructure and automation solutions.  Coaching Customer and Partner teams to be self-sufficient. Softech Worldwide LLC., Virginia, US From July 2014 - to September 2014 Technical Support Engineer Level - 2          Provide Level/Tier 2 support of Softech Products to its customers mainly in US. Handle customer’s queries and provide them necessary guidance and help via call/emails/live chat. Responsible for ensuring that the SLA (Service Level Agreement) is met. Perform installations live webcast session or help customer's IT staff do it Liaison with Product Development team for any Level/Tier 3 issues. Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Helping prospects in resolving their issues Network & Hardware troubleshooting. Application installation and configuration on client PCs/Laptops 360training, Texas, US August 2011- June 2014 Network Engineer                Network & Hardware troubleshooting. Application installation and configuration on client PCs/Laptops Preventive and Quarterly maintenance of IT equipment. User Data backup/restore on client PCs. Configuring / Maintaining Active Directory User Account Management via Active Directory Wireless Protection / Network Access Protection. Virtual Machine Management (VMware ESX and VMware ESXi) Remotely providing support to users via Glance or Dame-ware RDC. Implementing & Maintaining Inventory Management System. JIRA Administration Configuring and creating Cisco Web-Ex meeting Jabber (XMPP) server Maintenance Share-point Backup & Maintenance CCTV Administration 360training, Texas, US March 2011- January 2012 Reporting Specialist               To run LMS reports according to the reporting schedule provided by the manager and save the reports on the server for backup and record keeping purpose in the appropriate format. Submit students’ course information (credit hours) to regulators and maintain records. Follow guidelines provided by the state departments on reporting credits. To conduct a reporting audit whenever required to make sure any missing student is reported. To contact customers when required for reporting purpose. To ensure that the accreditation support policy is being strictly followed while resolving JIRA tickets. To maintain records of affidavits or forms received through faxes / mail and email. To grade the tests for the correspondence courses. Issue certificates of completion to the students completing courses and maintain records. To maintain credit card transaction records and receipts for the payments made to regulators for reporting purpose. Any other responsibility assigned by the manager. Keeping follow ups with customers & various authorities in US government. Generating reports and process flows. Generating certificates for students Education PAF-KIET, Karachi, Pakistan BBA in MIS (B.Com equivalent) PEF College, Karachi, Pakistan Intermediate in Computer Sciences Aug 2004 - May 2013 Aug 2001 - Jul 2005 Certificates Azure Fundamentals (MVA) Office-365 Performance Management (MVA) Using PowerShell to Manage Office 365 Dec 2014 Dec 2014 Feb 2014 Technical Skills Technology Windows Server (200x-2012) Microsoft Azure MS SQL Server JIRA Network Support Office-365 Troubleshooting System Administration Level Expert Intermediate Beginner Advanced Advanced Intermediate Advanced Intermediate Years practiced More than 4 years More than 2 years More than 1 year Around 1 years More than 4 years More than 3 years More than 5 years More than 3 years