Marland Navarro

MARLAND A. NAVARRO Brgy. Matabungkay Lian Batangas PH 4216- CAREER OBJECTIVE: To obtain a full time position in a company which offers a professional working environment that enables me to grow while meeting the corporation’s goals. WORK EXPERIENCE: ALORICA Subject Matter Expert / Technical Support L30, Alphaland Southgate Tower, Makati, Metro Manila (Novenber 2016 – March 2017) - Duties and Responsibilities Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more. Follow up and make scheduled call backs to customers where necessary. IQOR PHILIPPINES INC. Agent - Collection Specialist SM - Governor's Drive corner, Aguinaldo Highway, Brgy. Sampaloc 1 Dasmariñas, Cavite (July 2015 – November 2016) - Duties and Responsibilities Collection calls and/or correspondence in a fast paced goal oriented collections department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts. Provide excellent & considerate customer service to dealers and sales TOYO INK (PHIL.) CO. INC. Laboratory Technician / Research and Development Chemist 106-B, Integrity Ave., Carmelray Industrial Park, Canlubang, Calamba, Laguna Philippines (September 2009 to November 2012) - Duties and Responsibilities In-process Quality Checking of Pigment Paste, Gravure, Offset, Silkscreen and Waterbased Inks. Evaluate incoming raw materials. Technical Service on customers when needed. (ex. Trial Run for evaluation of approved products.) EDUCATIONAL BACKGROUND Tertiary : Batangas State University Bachelor of Industrial Technology (BIT) Major in Computer Engineering Technology- Secondary : Matabungkay National High School Brgy. Matabungkay, Lian, Batangas 2001 – 2005 Primary : Matabungkay Elementary School Brgy. Matabungkay, Lian, Batangas 1995 – 2001 PERSONAL INFORMATION: Date of Birth:March 28, 1988 Age:29 years old Civil Status:Single Citizenship:Filipino Height:5’2’’ Sex:Male Religion:Roman Catholic PERSONAL REFERENCE:Available upon request. SKILLS: Knowledge in all Microsoft Office Application Computer Maintenance: Computer Formatting and Installing. Enthusiastic, quick to learn with good interpersonal and organizational skills. Have a high sense of responsibility and believe in “It pays to work hard”. I hereby certify that all information herein is true and complete to the best of my knowledge and belief. _______________________ Marland A. Navarro