Marry Joy A. Lardizabal
1272 Abad Santos Ext. Moriones
Tondo, Manila 1012
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Job Objective
In search of VA position or a homebased email or chat support where I can utilize
my extensive skills and experience.
Highlights of Qualifications
✓ Advanced Excel, Word, and PowerPoint requirements
✓ Research (including lead generation, data mining, market research, best
bargains, job hunt, etc.)
✓ Data entry
✓ Data reporting
✓ Google Drive management
✓ Documentation and updating of files (including creating pdf forms, updating
contracts, formatting documents)
✓ Personal online errands
✓ Email management
✓ Calendar management
✓ Contact management
✓ List building
✓ Bookkeeping (expense tracking, compilation of receipts)
✓ Travel booking and assistance
✓ Restaurant reservations
✓ Online shopping and errands
✓ Voicemail management
✓ Making calls on your behalf
Professional Experience
Sykes Asia Philippines
Debt Collector
Ally Financial (Auto Loan)
➢ Accept inbound calls, pull up customer's account upon proper verification.
Give account status and if delinquent provide payment options. Update
customer's account information.
➢ Outbound manual calls to update customer's information and collect if
delinquent. Also get cellphone consent.
➢ Process payment over the phone thru WUSP using their CC or Checking
and Savings Account.
➢ Assist on their online account and reset their password.
Convergys Philippines Services Corporation
Financial Analyst
PayPal
Aug 2015 up to June 2016
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Answer customer's questions regarding their account.
Payments/transactions made.
Give time frame for transactions and give policy updates on how they can.
send and receive their money.
Verify transactions if legit or spoof.
Process disputes and claims.
Customer Support Assistant
Macys Omnichannel
Oct 2014 to Jan 2015 (Seasonal)
➢ Entertain customer queries regarding online purchases and current
promotions.
➢ Process reshipment for lost /damaged items and give accommodation to
customer if seen fit.
➢ Process order over the phone and accept payment using cc.
Acquire Asia Pacific
Account Manager
Pioneer Credit
Mar 2014 to Sep 2014
➢ Manage portfolio.
➢ Skip trace customers through online search tools provided and through
calling previous addresses, workplace and real estate agents.
➢ Once customer has been reached, offer once off payment, payment
arrangement or settlement. Email, SMS customers if needed for follow up.
NCO Financial Systems/EGS
Collector III
Jul 2011 to Mar 2014
Capital One-Skip to Collect
➢ Outsource clients to update account information.
➢ Give update to clients about their account status.
➢ Process payment over the phone; give account balance, transactions and
charges.
Transworld Systems Inc.
➢ Outsource delinquent clients.
➢ Give account information for unpaid accounts with Telco, utilities, card and
medical and educational services.
➢ Setup payment arrangement, payment in full or settlement.
Mercantile Stores Group Inc
Telephone Operator
Oct 2008 to Jun 2011
➢ Receive and entertain customer inquiries and updates future regarding
store promotions.
➢ Page and deliver promotional and informative spiels thru Public
Announcement System.
Education
Rizal Technological University
BS Psychology
(Undergraduate)
I hereby state that the above-mentioned information is true and correct to the
best of my knowledge.
Marry Joy A. Lardizabal
