Marseille Frances Talacay

If you are looking for reliable and experienced customer service support who care to provide excellent service/support and at the same time help with some admin task, you're in the right place.

I'm an experienced customer support/chat/ technical support from different BPO companies for over 6 years and I've handled accounts for online payment platform, cable services, and telecommunications provider in the US.

I can provide e-mail, chat, ticket, and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction.

Throughout the years of my experience as a Customer Service Agent, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer services, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude, and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.

My Skills:

• Microsoft Office Word, Excel, and Spreadsheet

• Google Docs, Google Sheets, Gmail, and Google Calendar (Google Suite)

• Excellent in speaking and writing in the English language

• Email Support (Outlook, Gmail)

• Phone Support

• Technical support for IOS and Android device

• Chat Support via LiveEngage, Facebook Messager, and other online chat application platforms

• Canva

• eBay orders and payments process

With these experiences, I still never stop to learn new technology. I am continually checking new web tools to stay competitive and more efficient with my home job. My goal is to provide out-most work satisfaction and wonderful working experience with my clients.