Martha Kate T. Hicban

MARTHA KATE MOLINA Virtual Assistant l Ecommerce VA l Social Media Manager l Customer Service l Administrative Assistant l SKILLS AND ABILITIES ABOUT ME I'am an enthusiastic, energetic designed VA. I have developed excellent skills from my prior experience as Customer Service, HR Coordinator, Office Staff, General VA, Social Media Management and Supervisor to a team of VA's. I have a friendly personality with an intuitive understanding of people which makes me a great team player. Eager and willing to learn. I bring positive attitude, great communication skills and passion to my work. GET IN TOUCH WITH ME Mobile / Telegram / WhatsApp --live:.cid.fdd92d107b3945a Check out my social media accounts: www.facebook.com/katehicbanmolina/ www.instagram.com/xkatiehicbanmolina/ www.linkedin.com/in/kate-hba-/ www.fiverr.com/katiehicban Data Entry Online Research Team Management Internet, Applications and software savvy Good Computer knowledge Time Management Detailed Oriented Multi-tasker Highly Organized English Proficiency C1 (Advance) Payroll Time Tracking Basic photo editing Training Customer service via E- mail Social Media Management Content Creation and management WORK EXPERIENCES Process Manager DN-ECOM Group l July 2021 - Present Create team process. Assign team members their daily task. Image and video editing via Canva. Create/Edit product funnel pages. Product import/listing. Provide instructions coaching and motivations to team members. Manage Asana. Task tracking of team members. Create weekly/monthly progress report. Create weekly/monthly/quarterly sales report. Communicate questions, concerns, and recognition to Team Leads, CEO and CFO. Checks team members output and making sure they hit their daily KPI's. Admin tasks. Assist CEO with side tasks. Invoice management/organization. Content creation. Create/Post on Facebook pages. Check profit margins of the products. Involve in product launching from start to finish. APPLICATION AND TOOLS Shopify Oberlo Dropified Zendesk AdSpy Microsoft Office Google Drive Dropbox Google Suite Hubstaff Time Doctor Camtasia Commerce Inspector Google Merchant Center Google Adwords Adobe Photoshop Survey Monkey Tidio Slack ClickUp Woocommerce Alidropship woo plugin Wordpress Canva Asana General Manager LG-Ecom | June 2018 - December 2021 Product research; AliExpress, Commerce Inspector, Alibaba, Wish, Amazon Shopify: Import/List products using Oberlo/Dropified Edit product title and descriptions Edit product Images Insert product videos Edit product URL WordPress and Woocommerce: Install and edit themes Install plugins for WP and Woocommerce Product Import/Listing using Alidropship woo plugin Edit Product title and description Product Reviews Set up Google Merchant Center Creates product video using Camtasia Social Media Management Photo editing Uploading products Google merchant center Provide instructions, coaching and motivation to team members Check and approves team members work Time keeping and reporting activity level of team members. Payroll Training new hires. Admin Task Assisting in talent acquisition and recruitment processes Conducting employee onboarding and help plan training & development Project Manager 75percentoffl November 2019 Set up Shopify Store Edit Themes Product Research Import/List product Create Product Video Social Medie Management Facebook Ads Customer Service/Shopify VA Neo Marcus l July 2019 - December 2019 Answers customer emails and disputes (Zendesk). Product research (AliExpress, Taobao and AdSpy). Product Import (Dropified). Editing product images (Shopify). Editing product title and descriptions (Shopify) Order Processing Administrative Assitant Kionii l February - March 2019 (Part-Time) Answering customers query and DM's Sending emails to Brand Ambassadors. Answering queries and online chat via Tidio. Sending emails to Brand Ambassadors and influencers. Updating PR sheet. Social Media Management Checking online forms. ACADEMIC BACKGROUND AMA University Online Education Bachelor of Science - Secondary Education Major in Computer Science, 2018 - 2019 St. Vincent College of Cabuyao Bachelor of Science - Elementary Education Major in Early Childhood Education, 2014 - 2017 TRAININGS/TEST RESULTS https://www.dropbox.com/s/sz4r6t7qaizlye8/Hicban_Kate_DISC _and_Motivators.pdf?dl=0 English Level Assessment Result from https://www.efset.org Online Training for Social Media Management Sept. 2019 -