Martin Lara

Martin Enrique Lara Rocha Bo Memorial Sandino Del Sombrero 1 Al Norte - - -T Summary Providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business. Education High School Diploma| Adlai E Stevenson High School Sep, 1996 --- June, 1999 Bronx, new york Intermediate School | I.S 116x Rafael Hernández School Sep, 1994 --- June, 1996 bronx, new york Elementary School| C.S 77x Santiago Gravy School Sep, 1990 --- June, 1994 bronx, new york Work Experience Work from home. Customer Service Representative | Noa Group International Jan, 2018 --- Dec, 2019 Located in: Managua, Nicaragua Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Lead Generation Representative| Call blade Enrollment center June, 2017 --- Dec, 2018 Located in: Managua, Nicaragua Generating Leads and Front Agent Confirm Leads and send via Google sheet Inbound Sales Representative| Stream Global Services Feb, 2014 --- may, 2016 Located in: Managua, Nicaragua Inbound calls from Sprint clients Cellphone sales Customer Service Representative| SITEL Oct, 2009 --- NOV, 2012 Located in: Managua, Nicaragua -Onsite escalations representative Taking supervisor calls -Customer service representative Taking credit card calls Capital one campaign Inbound and outbound Sales Representative| Press2 Jan, 2008 --- NOV, 2008 Located in: Managua, Nicaragua -Yellow pages representative Advertising sales call calling -B2B transfer representative (Fronter) -B2C transfer representative (Fronter) Debt Consolidation call calling Plan First Financial Solutions References Personal Reference Susana Mayorga - Isaura Cardoza- Work Reference Manuel Cruz- Karla Malone- Availability What is the best time to contact you between 8am and 4pm? 10 AM to 6 PM Hobbies Read Books, Watch Movies, Play Sports, Go Out With My Friends Extra-Curricular Activities Social Media Marketer, Performance Marketing Agency (Founder) Skills Excel, Word, PowerPoint, and other General office programs, as well google sheet and google doc.