Marva-Dean Powell

Marva-Dean Powell 1a Rashford Avenue,Telephone:- Kingston 2. Jamaica, W.I.Email:- Date of Birth: January 30, 1993 Marital status: Engaged Objective Seeking a position within a company that will allow me to utilize and enhance my skills to provide an opportunity for advancement. Education:(2005 – 2010) 2009 – 2010: Mona High School CXC (CSEC English Language Mathematics Social Studies Human and social biology Principle of Business -: Shortwood Teachers College (Diploma in Early Childhood Education) Minor: Religious Education Related Courses: Computer and Multimedia tools in Education Instructional technology media and method Foundation of Mathematics Mathematics Education 2 Work Experience: Air Jamaica summer of 2009(NYS): Office Administration at Jamaica Customs-: MC Gees Liquor store (Data Entry Clerk and Customer service advisor) -: Direct TV campaign (Sales representative, home based job-: Infinix Media (Telemarketing, home based job-: Digicel Jamaica Limited: Customer Care Sales representative (part time) -: (formally known as Infinix Media) Versatel Marketing (Telemarketing) 2017 –November 2017: (Liveops) Farmers Roadside and Honk (Telemarketing) Responsibilities: Assist customers by providing account status, statements and association information. Providing extraordinary customer service via voice contact or email. Outstanding Quality Scores and Average Handle Time; quality of call depended on call flow/guide which ensured that all the requirements were met, customer satisfied and accurate information was given which facilitated first contact resolution. Franchisee First (Pizza Hut) Sales Representative 9/2016-Present Answer Calls Process Orders using designated script Handle customer inquiries Provide customers with product and service information Enter new customer information into system Update existing customer information. Chat Monitor Wright Marketing and Consulting Inc. 7/2016 – 9/26/2017 Appointment settings and scheduler. Marley Spoon Customer Service Representative/BPO 01/2018-11/2018 Zendesk certified. Updated customers order/canceled Chat Monitor Handled emails and calls. Log complaints in CRM. Achievements: Director of key club in 10th grade Treasurer of Circle K at Shortwood teachers College Extra-curricular activities and Positions of Responsibility: Swimming, director of key club, Skills: Computer: Proficient in Microsoft words, Microsoft power point, Microsoft excels etc. Referees: Donavan McDonald former Employer (contact info:-,- Aneisha Benjamin: Principal of Vineyard town Methodist Basic School (contact info:-- Religious affiliation: -