Marvin Boliche Lacaba

MARVIN BOLICHE LACABA- - Km. 12 Sagrada Familia, Sasa, Davao City, Philippines 8000 Work Experience Account Executive Flatworld Solutions Philippines Inc. Sta. Ana Ave, Davao City July 2016 - Present Tasks and Responsibilities: 1. Respond to product inquiry, shipment inquiry, order cancellation request, warranty claims, replacement concerns and refunds. This includes emails from Amazon and eBay, and other marketplaces (Wal-Mart, NewEgg, etc) 2. Processed invoice requests to Amazon UK/DE/IT/FR/ES orders. 3. Coordinate with Amazon regarding the removal of Merchant Feedback 4. Respond to product reviews and answer to product questions posted on Amazon 5. Manage the uploads of Replacement Orders 6. Regularly send follow-up emails to all customer with replacement orders. 7. Regularly send notification emails to customers with back-order status orders. College Instructor/ Admin. Officer Grand Achievers Training Institute, Inc. Iñigo St., Davao City Oct. 2012 – May 2016 Tasks and Responsibilities: Teaching Task: 1. Taught subjects that promotes self-enhancement and socio-environmental awareness, such as: Personality Development, National Service Training Program , Gender and Development, and Physical Education. 2. Taught minor subjects under the Tourism and Hospitality Industry, such as: Introduction to the Principles of Tourism, Events Management, Front Office Procedure, and Supervisory Housekeeping. 3. Taught subjects that falls under the Business Sector, such as: Basic Marketing and Basic Management. Administrative Task: 1. In-charge of Students’ Records (Grades, School Requirements, Certificates). 2. Student Affairs Coordinator: responsible for organizing school events and community services, like: Hotel & Restaurant Tour, Community Immersion, Educational Tour. 3. School Promotions and Marketing In-charge. Responsible in promoting the institution to secondary students and incoming college freshmen through Career Guidance (High School). 4. TESDA Scholarship focal person. 5. OJT Deployment In-charge. Responsible in deploying students to Hotels, Restaurants, and private offices for on-the-job-training. Store Supervisor SUYEN Corporation Bench Victoria Plaza Branch J.P. Laurel Ave., Davao City Sept. 2011 – Jul. 2012 Tasks and Responsibilities: 1. Overseeing the daily store operations. 2. Responsible for store physical set-up and merchandising,. 3. Ensuring safety & security of the store, merchandise, and the staff. 4. In-charge of staff’s daily routine and work shifts. 5. Customer service and selling of products. College Instructor Philippine College of Technology El Rio, Bajada, Davao City June 2009 – Jan. 2011 Tasks and Responsibilities: 1. Taught minor subjects, such as: Introduction to Information Technology, National Service Training Program. 2. Co-moderated the school’s 1st School Paper: The Quill. 3. Moderated the Information Science Club. Customer Service Associate New City Commercial Center Supermarket Uyanguren St., Magsaysay, Davao City January 2009 – June 2009 Tasks and Responsibilities: 1. In-charge to Loyalty Cards membership. 2. Process loyalty cards membership renewals. 3. Process the claiming of the accumulated points. 4. Provide customer support Recruitment Assistant Trainee Sutherland Global Services Jacinto Extension, Davao City May 2008 – Aug. 2008 Tasks and Responsibilities: 1. On-the-Job-Trainee (OJT). Assists the applicants in the employment process. 2. Receive the applicants and making sure they are comfortable and relax before their interview. 3. Facilitate the Typing Speed Examination and written examination. 4. Sorting, filing, and storing of Application documents. Educational Background Short-term Course – Front Office Services NC II Food and Beverage Services NC II, Housekeeping Services NC II Grand Achievers Training Institute Iñigo St., Davao City Bachelor’s Degree – Computer Science Philippine College of Technology El Rio, Bajada, Davao City Award Received – Cum Laude; Service Leadership Award 2012 - Vocational Course – Computer Programming- Philippine College of Technology El Rio, Bajada, Davao City Award Received - #1 Outstanding Student; Comprehensive Exam Topnotcher Licensure Examinations Passed Civil Service Level 1 Civil Service Commission Regional Office Davao City National TVET Trainer Certificate Level 1 Technical Education and Skills Development Authority Davao City Competency Assessment Passed Trainers Methodology Level 1 Technical Education and Skills Development Authority Housekeeping Services NC II Technical Education and Skills Development Authority Food and Beverage Services NC II Technical Education and Skills Development Authority Front Office Services NC II Technical Education and Skills Development Authority Housekeeping Services NC III Technical Education and Skills Development Authority Food and Beverage Services NC III Technical Education and Skills Development Authority Trainings/ Seminars Attended Trainers Methodology Level 1 Technical Education and Skills Development Authority Bellmec Training and Assessment Center Disaster Management Seminar Davao City Coordinating Council Philippine College of Technology Leadership Training Seminar Philippine College of Technology El Rio, Bajada, Davao City Key Skills ❖ ❖ ❖ ❖ ❖ Proficient in MS Application Excellent in English Communication Event Planning and Organizing Administrative Task Knowledge on Computer Programming References Mr. Kevin Ray L. Libres Restaurant Manager Fresh ‘N Famous Foods Inc. Greenwich SM Mall General Santos - Ms. Rizallene Ann Caballero Marketing Supervisor D’ Leonor Hotel - Mr. Richie Cabangon Customer Service Manager Flatworld Solutions Philippines, Inc. - I certify that the above statements are true and correct Marvin Boliche Lacaba Applicant