Marvin Padua

Over 9 years of experience in Administrative support and Customer Service. Working in a BPO industry allowed me to learn how to work in a dynamic environment and over-deliver, to work flawless with little or any supervision, and to develop a keen eye for detail. Below is a brief summary of my experience and work history.

• Virtual Assistant - My expertise is in e-Commerce platform support doing all-around tasks. 

This includes answering customer concerns, Updating stock, logistics, and overall 

management of the inventory.

• e-Commerce support using Magento

• Amazon

• eBay

• Shopify

Experience in using tools like Xsellco, basecamp, spreadsheets like Excel and Airtable, 

magento, Slack and other office tools.

• Workforce Management - I'm knowledgeable when it comes to spreadsheets, reports and 

overall back office tasks. My work also include creating schedules and forecast to improve 

staff efficiency.

• Report Analysis

• Creating reports from scratch using data

• Schedule Management in the BPO industry

• Experience in using WFM tools and different spreadsheets. 

• BPO Support - I have a wide experience when it comes to overall customer service in 

the BPO industry. This includes phone support, email and back office and chat.

• I have supported different types of accounts mainly telcos and credit card

• customer support including general inquiries, sales, logistics and other concerns

• task also includes admin work and quality management

Additionally, I have a wide knowledge when it comes to data analysis, data research and mining, and more recently, Real Estate Investment. I also took a course about Digital Marketing and looking to grow more into the industry.

I can work under pressure both in a team or as an independent contractor. I possess excellent interpersonal skills which I am able to get along well with co-workers and accept supervision. I am very attentive to details and concerned with the quality of my output. I always ensure tasks are completed correctly and on time. My objective is the client satisfaction.