Mary Ann Baldonado

Mary Ann Baldonado AMAZON FBA SPECIALIST PROFESSIONAL BIO CAREER OVERVIEW I am an Amazon Seller VA that will help you grow your business. I have 15 yrs diverse experience with banking solutions, customer management, website and email hosting services and e-commerce. I strive to make the best solutions for my clients business needs. Associate Customer Success Specialist RELEVANT SKILLS Technical / CSR / Administrative Support - Exceptional analytical and quantitative skills - Capable of managing multiple tasks under a tight schedule - Highly motivated problem-solver and fast learner - Very efficient in handling task CONTACT INFORMATION Address: Blk 27 Lot 45 Lily St, One Communities South Hill, Brgy. Cabug, Bacolod City, Negros Occidental, Philippines 6100 Phone: - Email:-Skype : MaryAnnBaldonado Wells Fargo Bank | February 2019 - April 2022 - Assist customer with their everyday banking inquiries. - Troubleshoot and resolve online banking issues. - Provide best and quality customer service. - Addressing customer complaints and providing appropriate solutions. - Meet all the daily key performance requirements provided by the bank. SPI Global CRM (Client : Melbourne IT Australia) March 2012 - February 2019 - Manages, respond and resolve client inquiries via email or call. - Process and verify forms sent by the customer for account related update. - Process order request submitted by the client. - Provides support to co-workers in handling customer account issues. - Formulate effective sales strategies to meet sales goals. - Handles daily reporting for the team. - Escalate product issues that has to be addressed immediately. Technical Support Representative Aegis People Support Inc (Client: Network Solutions Inc) Mar 2009 - Mar 2012 - Assist customers in troubleshooting technical issues on their website, domain, SSL certificates. Provides best customer service experience. Provides support to co-workers in handling customer account issues. Meet all the daily task requirements. Customer Support Representative Teleperformance Inc (Client: Sprint Wireless) March 2007 - October 2008 -Handles customer support thru phone. Assist customer with their billing , phone tech issue. Handles customer complaints and provides appropriate solutions. Meet all the daily task requirements. RELEVANT EDUCATION University of Negros Occidental - Recoletos Bachelor of Science in Computer science | Graduated March 2004 - Member of Student Assistance program