Mary Ann Chavez

Mary Ann T. Chavez Block 15 Lot 25 Mangga St. Palmera Homes Phase 1 Sta. Monica, Quezon City Philippines 1117 - / --/-SUMMARY OF QUALIFICATION   Proficient in computer Software Systems Able to read, write and verbally communicate in English  Phone and Email Handling     Real Estate Principles Social Media Management Property Management  Hard working, able to multi-task effectively Handling a team and being part of the team Ability to work on flexible time Capable of working under pressure  Familiarity in following real estate skills ( Social Media Management, Lead Sourcing, Comparable)   WORK EXPERIENCE Freelancer/VA Upwork August 2019 – Present  Handled Real Estate Assistant task for US client  Property audit, marketing research and lead generation  Virtual Admin work for change facility for AU client i.e. but not limited to billing, email correspondence, social media marketing (FB/IG), etc. Agent / Service Provider Byte Success Marketing January 2017 – April 2019     Handled Outbound Sales account for a US health services Call calibration Monitor and provide feedback on calls making sure it’s meeting the client requirements Provide EOD and EOW report Real Estate VA C21 June 2016 – Dec 2016      Worked remotely with Real Estate Company where I learnt Real Estate Principle Handling objections on seller leads calls and determine the difference between warm and cold leads I had an overview on different CRMs like Podio, Zoho, Pipedrive, Salesforce and infusion I know how to create buyer’s list and do comparables with or without using MLS Property Management for residential properties and Airbnb o Respond to tenant’s concern o Respond to queries of prospect tenants o Email contract, policy and payment reminder o Handle repair and maintenance of the property Service Desk Analyst II Wipro Technologies March 2014 – May 2016  Diagnose trouble calls and resolve software, configuration or operational problems within timeframe standards.  Accurately log trouble tickets/calls from the customer using call tracking software.  Escalate tickets to appropriate next level support if issues cannot be resolved within the timeframe standards.  Participate in documenting policies and procedures used in the day-to-day operations of the Help Desk.  Ability to perform basic account security tasks: password reset, account creation, account termination.  Provide basic support in a Windows XP/7, Microsoft Office 2010 (full suite), Outlook 2010  Experienced working with Remedy ticketing system.  Diagnosing and resolving hardware, applications and operating system issues.  Utilizing Microsoft Active Directory  Familiarity with Microsoft Exchange  Call calibration and FGD Inbound Sales Associate VXI Global Holding (Philippines) Inc. August 2011 – February 2013  Assisted potential and existing customers in identifying their US satellite TV needs and directing them to an appropriate product and service Advance Customer Service WNS Philippines Inc November 2008 – November 2010  Provided customer service support for a UK telecommunication company  Handled all customer issues with understanding and a satisfying resolution including but not limited to account modification, billing issues and device / service up sell  Resolve basic troubleshooting problems for mobile devices and broadband. Financial and Sales Associate (Tier 2) Convergys Philippines Services Corp. October 2007 – October 2008  Provided customer service support and act as financial advisor for US credit card company  Resolving customer issues about their credit card transactions including but not limited to charges, fees and disputes with understanding and going the extra mile in educating them on how to manage their credit card for their advantage  Upsell products and services that suits customer’s needs Inbound Sales Associate NCO Group – RMH Teleservices, Inc. January 2007 – October 2007  Handled Inbound Sales account for a US telecommunications company  Act as an IB Flex agent, can handle both Inbound and Outbound sale and making sure to hit the target gross conversion required by the Client