Mary Ann Macaraeg

MARY ANN SISEVIC P R O FESSIONAL O V E R V I E W A Virtual Assistant with over 7 years of professional administrative support experience. My experience in a high-pressured environment has taught me attention to detail, being organized, resourceful, and resilient. Email Address-LinkedIn profile https://www.linkedin.com/in/ma ry-ann-macaraeg-a-/ Porftfolio https://drive.google.com/driv e/folders/1aJwggdmSoB8t4fy 4scFsOsHqONEm4SUb? usp=sharing OBJECTIVES An organized virtual assistant offering administrative support to business owners in achieving their goals. LANGUAGE English - Fluent Tagalog - Native Montenegrin - Basic SKILLS Graphic design Video editing Calendar management Customer support Data entry Detail oriented Email management Internet research Social media management WordPress Management E D U CATION HI S T O R Y BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN FINANCIAL MANAGEMENT | APRIL 2014 UNIVERSITY OF THE EAST- MANILA Executive Committee - JFinex 4th-year representative - JFinex Volunteer of National Finance Summit 2014 J O B EXPERIEN C E S FUNDED FIRST LLC | ADMINISTRATIVE AND SOCIAL MEDIA MANAGEMENT NOVEMBER 2021 Responsible for creating the company's SOP Scheduling of social media post Follow-up and Nurturing of leads Assist the owner in any task they need help with. SHELLYFLEX ATHLETICS | FOLLOW UP & APPOINTMENT SETTLER AUGUST 2021 Follow-up and Nurturing of leads Maintains and updates the lead's profile using Go high level. Updates messenger script Responsible for scheduling calls with the Sales personnel. VA BOOTCAMP| TRANSCRIBER JULY 2021 Transcribes video interview of student's successful story APPLICATIONS OR TOOLS USED Adobe acrobat DC PDF Acuity Asana Buffer Canva Easy Content Engine Filmora Go high level Group Convert Google Docs Hootsuite Lightroom Photoshop Microsoft Office PDFelement Slack Virtual SiteMaps WordPress CHARACTER REFERENCES VENUSTO LUIS MIGUEL Team Lead ING Business Shared Services, B.V. , Manila Branch - JOAN CHLOE MANUEL KYC Analyst ING Business Shared Services, B.V. , Manila Branch - MICHAEL ENRIQUEZ Signatory - KYC Senior Analyst ING Business Shared Services, B.V. , Manila Branch - J O B EXPERIEN C E S ING BUSINESS SHARED SERVICES, B.V. MANILA BRANCH OFFICE | KYC SENIOR ASSOCIATE JUNE 2019 TO JANUARY 2021 | BGC, TAGUIG, PHILIPPINES Responsible for intense research and assigning risk assessment before onboarding of multinational clients. Maintained and updated AML/KYC records and information of existing clients. Responsible for scheduling calls with the front office team. Excellent in oral and written communication in English with proven strength for personal engagement. Liaised with internal and external clients ensuring compliance. CHINABANKING CORPORATION | CUSTOMER RELATIONS AND INVESTMENT ASSISTANT MAY 2014 TO MAY 2019 | MAKATI CITY, PHILIPPINES Assisted the Branch Manager with administrative tasks. Responsible for providing excellent customer support or services. Ensured that all existing and onboarding clients are compliant with the bank requirements. Responsible for issuing all accounts-related documents to the clients. Mentored newly hired employees in order for them to perform their jobs in accordance with bank policies and procedures. PHILIPPINES NATIONAL BANK | ON-THE-JOB TRAINEE NOVEMBER 2013 TO FEBRUARY 2014 | PARANAQUE CITY, PHILIPPINES Responsible for providing administrative support to the Account Manager Responsible for providing Monthly Financial reports using Microsoft Excel Responsible for creating credit folder and transmittal letter for government banking clients via Microsoft Word C E R TIFICATIO N S VIRTUAL ASSISTANT TRAINING | Issued July 14,2021 by Jason Dulay EFFECTIVE BUSINESS WRITING 2: ETIQUETTE AND TECHNIQUES | Issued January 2021 by Guthrie-Jensen Consultants EFFECTIVE BUSINESS WRITING 1: THE BASICS | Issued November 2020 by Guthrie-Jensen Consultants ACAMS ANTI-MONEY LAUNDERING FOUNDATION (KYC AML FOUNDATIONS) | Issued February 2020 | ACAMS 80-HOURS TEFL/TESOL CERTIFICATE | Issued October 2018 by Bridge Education Group