Mary Beth Myford

MARY BETH MYFORD, MS Fleetwood, PA 19522 linkedin.com/in/marybethmyford -- OPERATIONS & ADMINISTRATIVE DIRECTOR Drive Efficiency & Growth across Business Operations Strategic business leader, experienced in running diverse operations and teams who achieve financial and operational goals by improving efficiency and effectiveness across the organization. Work collaboratively with leaders and employees to transform processes and ensure consistent execution enterprise-wide. Continually enhance performance by creating metrics and analyzing data. Forward-thinking, respected manager who coaches team using proactive and transparent communication for optimum talent development. PROFESSIONAL EXPERIENCE CEO Connection, Remote 2018 – Present Director, Strategic Partner Support, Freelance Working directly for the CEO remotely, manage strategic partner relationships. Create formal strategy to drive growth of the partnership program. Establish procedures to successfully on-board, nurture and expand our relationships. Develop and implement detailed plans for each partner, market their services to membership, evaluate performance by analyzing data, and achieve high customer satisfaction levels. Drive financial growth by increasing the strategic partner base as well as the CEO membership base. EUROFINS LANCASTER LABORATORIES PSS, Lancaster, PA 2015 – 2018 Director, Professional Scientific Services (PSS) and Recruiting Administration Remotely led employee and administrative activities for global PSS legal entity (over 1.6K employees across 50 locations). Recruited across all businesses in US.  Collected and analyzed performance data, targeting opportunities for improved financial and employee performance.  Spearheaded projects and created dashboards, communicating progress to business leaders for achieving financial goals.  Orchestrated programs across locations, improving employee engagement and decreasing employee turnover by promoting a collaborative, caring culture.  Reduced costs by developing innovative tools, streamlining processes, securing new vendors, and reorganizing team.  Complied with regulatory requirements by analyzing regulations and refining operational processes.  Improved communications with new employees, ensuring readiness for on-boarding their first day.  Reduced time-to-fill positions by enhancing process to collect customer requirements, reorganizing recruiting team, expanding candidate pools, and implementing tools that reduced wasted time. BRENTWOOD INDUSTRIES, Reading, PA 2013 – 2014 Director, Strategic Initiatives, Marketing, Information Technology (IT) and Human Resources (HR) Increased revenue, created efficiencies and standardized procedures across functions. Led cross-functional teams and improved quality, effectiveness and smooth project delivery.  Created new shared-service marketing function, supporting sales team with additional customer leads.  Reorganized IT team and launched new change management and training functions enabling project success for new project implementations.  Standardized HR policies across locations and ensured compliance with safety and governmental regulations, creating high-performing team of HR Managers located at multiple plants locations. MARY BETH MYFORD - PAGE TWO RENTOKIL NORTH AMERICA PEST CONTROL, Reading, PA 2010 – 2013 Director, Strategic Initiatives / Planning 2012 – 2013 Created strategic plans and led implementation of major IT projects. Improved supply chain efficiency. Ensured IT teams in U.S. and U.K. created and delivered software that met business and customer requirements.  Developed and executed training, communicating plans to all levels enterprise-wide.  Analyzed and reported on sales and service revenue trends, resulting in improved customer retention and increased revenue. Director, Business / Customer Support Services 2010 – 2012 Managed 6 operational teams located throughout U.S. focused on improving customer experience, increasing revenue, reducing costs, and increasing productivity. Increased margins by creating 2 crossfunctional initiatives, Service Productivity and Program Management Office.  Redesigned customer service function reducing headcount by over 10%, reducing employee overtime hours while improving customer retention by 2.25%.  Managed team of 20 people (Omaha and Reading) in networking, telephony, application development and help desk functions, developing IT budget and mentoring employees.  Created cross-functional Service Productivity team and increased margins in branches across the U.S. by over $1.7M, collecting improvement ideas from people all over the business, defining new processes, measuring progress, writing transparent communications, reducing overtime, decreasing costs and improving service quality and customer satisfaction.  Conceptualized and established corporate PMO and improved overall business results, focusing people and money on projects supporting enterprise's strategic direction.  Audited quality control of services delivered, reducing administrative time by over 25%.  Lowered costs associated with fleet of more than 1500 vehicles, developing consistent vehicle purchase plan and implementing external fleet management system.  Saved $1.6M in procurement of indirect materials by combining spend across sites with fewer vendors. MAM SOFTWARE INC. (formerly AFTERSOFT NETWORK N.A.), Allentown, PA 2009 Director, Professional Services (temporary assignment) Managed cross-functional project team.  Enabled customization, implementing automotive software for new customer. ADDITIONAL EXPERIENCE AIR PRODUCTS AND CHEMICALS, INC., Allentown, PA Global IT Manager, Organizational Change Management, Training and Communications SAP Release Specialist, Sales and Distribution SAP Program Manager, Global Project Management Office (PMO) IT Program Manager, Project Management Office (PMO) Distribution Manager, Responsible Care® and Administrative Support EDUCATION   Master of Science (MS), Management Science, Lehigh University, Industrial Engineering College, Bethlehem, PA Bachelor of Science (BS), Management Science, Waynesburg University, Waynesburg, PA