- Reply rate:
- 13.46%
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 30 years old
- Location:
- Valenzuela City, National Capital Region, Philippines
- Experience:
- 7 years
Mary Hail C. Dalman
92 Jamaica Drive,
Arbortowne Village
Gen T De Leon
Valenzuela City
Mobile: -
Email:-
EDUCATION
Tertiary
o
Our Lady of Fatima University - MacArthur Hwy, Brgy. Marulas, Valenzuela City
Bachelor of Science in Hotel and Restaurant Management
2009 - 2011
o
Academy for International Culinary Arts – Capt. Henry P. Javier St., Brgy. Oranbo,
Pasig City
Diploma in Baking and Pastry Arts
April 2016
Secondary
o
Jesus Cares Christian School – Ibayo St., Malinta Valenzuela City
2005 - 2009
WORK EXPERIENCE
Royal Guard Security and Investigation Agency
Administrative Secretary
July 2012 – May 2016
Novaliches, Quezon City
o
Performs experience level secretarial tasks of a confidential nature including but not limited
to producing letters, reports, memorandums, etc. via the computer; makes photocopies, files, distributes
mail, etc.
o
Receives and screens office calls and correspondence
o
Responds to telephone inquiries; forward calls to appropriate party
o
Accurately maintains a variety of logs and files
o
Invoicing
o
Responsible for distributing billings for every area handled by the agency
o
Responsible for payment collection
o
Performs other duties as assigned
Crisp on 28th
Trainee/ Intern (Pastry Station)
June 2016 – July 2016
28th St Bonifacio Global City, Taguig
o
o
o
o
o
o
o
o
o
o
o
Ensures that recipes are accurate and updated as needed
Responsible for complete set up, cleanliness and organization of the Pastry Department and
bakery areas at all kitchen locations.
Procuring ingredients and maintaining the pastry department’s inventory of supplies
Ensures the right quality of ingredients and weighed ingredients
Maintained the cleanliness of bakery equipment and utensils
Baking cake bases, cookies and brownies.
Preparing fillings, toppings, frostings, icings, and butter creams for cakes
Finished, glazed and decorated baked goods
Assembling of cakes
Place food servings on plates and trays according to orders or instructions
Performs other duties as assigned
Shopify Store (eCommerce)
Virtual Assistant (Order Processing Department)
May 2016 – November 2016
Homebased/ Remote
o
o
o
o
o
o
Daily computation of summary report in Excel
Manually updating of tracking numbers in Shopify
Processing orders in AliExpress manually or via Shopified App
Sourcing new products on AliExpress
Finding alternative suppliers.
Posting new products on Shopify store.
Shopify Store (eCommerce)
Virtual Assistant (Store Management)
November – April 2017
Homebased/ Remote
o
o
o
o
o
o
o
o
Placing orders via Oberlo App and/or manually
Fulfilling orders in Shopify
Tracking packages
Syncing orders on AliExpress using Oberlo plug in
Doing daily sales report
Communicating with team
Cancelling orders, returns and refunds requests
Communicating with AliExpress suppliers
Shopify Store (eCommerce)
Virtual Assistant (Store Management)
April 2017 to June 2018
Homebased/ Remote
o
o
o
o
o
o
o
o
Placing orders via Oberlo App and/or manually
Fulfilling orders in Shopify
Editing images in Canva to be used as advertisement material
Tracking packages
Syncing orders on AliExpress using Oberlo plug in
Doing daily sales report
Communicating with team
Communicating with AliExpress suppliers
o
Handling customer support emails
Shopify Store (eCommerce)
Virtual Assistant (Store Management)
March 2017 to August 2017
Homebased/ Remote
o
o
o
o
o
o
o
o
o
o
Placing orders manually in Amazon
Updating tracking number and order status on Shopify
Locating packages
Processing refunds, returns and replacement requests
Updating inventory
Syncing orders on AliExpress using Oberlo plug in
Doing daily sales report
Communicating with team
Communicating with AliExpress suppliers
Handling customer support emails
Shopify Store (eCommerce)
Virtual Assistant (Store Management)
Sept 2017 to February 2018
Homebased/ Remote
o
o
o
o
o
o
o
o
o
o
o
o
Placing Shopify orders manually or using Dropified
Updating tracking numbers and order status on Shopify
Locating packages
Processing refunds, returns and replacement requests
Updating inventory
Syncing orders on AliExpress using Oberlo plug in
Doing daily sales report
Communicating with the team
Communicating with AliExpress suppliers
Moderating Facebook comments
Handling customer support emails
Handling live chat support
Shopify Store (eCommerce)
Virtual Assistant (Store Management)
Aug 2017
Homebased/ Remote
o
o
o
o
o
o
o
o
o
o
o
o
Placing orders manually in eBay
Fulfilling orders in Shopify
Editing images in Canva to be used as advertisement material
Tracking packages
Processing refunds, returns and replacement requests
Updating inventory
Syncing orders on AliExpress using Oberlo plug in
Doing daily sales report
Communicating with team
Communicating with AliExpress suppliers
Moderating Facebook comments
Handling customer support emails
Shopify Store (eCommerce)
Store Manager
May 2017 to January 2019
Homebased/ Remote
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Placing orders via Oberlo App and/or manually
Updating tracking numbers and order status on Shopify
Daily computation of sales
Locating packages for customers
Doing daily sales report
Product listing
Creating discount coupons for customer
Creating return labels
Processing returns and refunds
Looking up for alternative supplier
Communicate with AliExpress suppliers
Canceling orders, returns and refunds requests
Moderating social media channels (Facebook and Instagram)
Handling customer’s inquiries, concerns and complaints through email and live chat
WooCommerce Store (eCommerce)
Virtual Assistant (Store Management)
August 2018
Homebased/ Remote
o
o
o
Placing orders via WooCommerce and/or manually
Handling customer emails through Freshdesk
Updating package tracking numbers
WooCommerce Store (eCommerce)
Store Manager
December 2018 to July 2020
Homebased/ Remote
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Placing WooCommerce orders manually in AliExpress or by using AliDropShip and Shopmaster
Handle customer emails through Freshdesk
Handle live chat inquiries, concerns and complaints using Tidio
Updating inventory, SKU’s and variation
Updating package tracking numbers
Locating packages for customers
Process refunds to customers in WooCommerce, Paypal and Mollie Payment Gateway
Respond and resolve open cases in PayPal
Process replacements following the store’s policy
Exporting orders to CSV file to be sent to the supplier
Computation of daily expenses and sales
Checking invoices from the supplier
Sending payment to the supplier
Communicate with the warehouse if any issues arise
Communicating with suppliers
Sending email of legal letter against copyrights
Assigning tasks to team members
Performs other duties as assigned
Cartzy Store (eCommerce)
Virtual Assistant
February 2020 to June 2020
Homebased/ Remote
o
o
Creating product listing in Cartzy according to Google requirements
Searching suppliers within United States
Facebook Marketplace (eCommerce)
Virtual Assistant
February 2020 to June 2020
Homebased/ Remote
o
o
o
o
o
Creating product listing in Facebook Marketplace
Answering customers inquiries, concerns and complaints through Facebook Messenger
Placing order in Home Depot
Creating daily sales report
Searching for product supplier based within the price requirement
Shopify Store (eCommerce)
Virtual Assistant (Store Management)
October 2021 to May 2022
Homebased/ Remote
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Placing orders via Shipmonk App and/or manually
Wholesale order fulfillment via Shipmonk
Updating tracking numbers and order status on Shopify
Daily computation of sales
Locating packages for customers
Doing daily sales report
Product listing in Etsy
Uploading product photos in Shopify
Creating product listing in Shopify and Etsy
Creating draft orders in Shopify
Processing returns and refunds
Looking up for alternative supplier
Communicate with AliExpress suppliers
Canceling orders, returns and refunds requests
Handling customer’s inquiries, concerns and complaints through Zendesk and Etsy
Shopify Store (eCommerce)
Customer Support Specialist
May 2021 to May 2022
Homebased/ Remote
o
o
o
o
o
o
o
o
o
o
o
o
Placing orders via Oberlo App and/or manually
Updating tracking numbers and order status on Shopify
Locating packages for customers
Doing daily sales report
Uploading product photos in Shopify
Creating product listing in Shopify and Etsy
Creating draft orders in Shopify
Processing returns and refunds
Looking up for alternative supplier
Communicate with AliExpress supplier
Canceling orders, returns and refunds requests
Handling customer’s inquiries, concerns and complaints through Zendesk
Shopify Store (eCommerce)
Customer Support Specialist
November 2021 to February 2022
Homebased/ Remote
o
o
Placing orders via Oberlo App and/or manually
Updating tracking numbers and order status on Shopify
o
o
o
o
o
o
o
o
Locating packages for customers
Uploading product photos in Shopify
Creating product listing in Shopify and Etsy
Creating draft orders in Shopify
Processing returns and refunds
Canceling orders, returns and refunds requests
Reply to customer’s inquiries, concerns and complaints through Spike
Using Deepl to translate Dutch to English and vice versa
Shopify Store (eCommerce)
Order Fulfillment Specialist
November 2021 to December 2022
Homebased/ Remote
o
o
o
o
o
Placing orders via Oberlo App and/or manually
Updating tracking numbers and order status on Shopify
Locating packages for customers
Sending out customers order and information to the supplier
Performs other duties as assigned
