Mary Grace Besabella

Mary Grace Bersales Besabella Camp Marina Capitol Hills, 6000 Cebu City mobile number:--QUALIFICATIONS              Experienced Employee Relations Specialist Head Coordinator for Internal Branding and Engagement Activities experienced Personality development, Communication and Leadership Trainer Communication Liason experienced event organizer experience in interviewing subjects for project studies and various human resource personnel from different companies experience in supervisory position experience in conducting Psychological evaluation proficient in oral and written English experience in Human Resource Development, Staffing, Industrial Psychology, Labor Code, and Facilitator's Training that tackles recruitment, practices interviewing applicants, organizing trainings and seminars among others leadership experience experienced customer service and technical support representative dean’s list WORK EXPERIENCE HR Generalist – Employee Relations and Engagement Activities Alliance Software Inc.           September 2014 - present Induction of New Employees / Orientation Focal Person in all HR related functions Event Planning and Execution Peformance Management, setting of KPIs and success indicators Supervision, planning and coordination of HR related tasks to other team members implementation of personnel policies and procedures, employment contract terms and conditions, grievance procedures, Company Code of Conduct, case investigation mechanics & procedures, providing support and facilitating documentation requirements for effective handling and disposition of disciplinary cases. Coordination of assigned activities with other divisions, and completion Assistance in the implementation of rules and policies set by the company Evaluation, Improvement, and Dissemination of Policies Employee Care - Improve overall morale of the employees, to contribute towards positive productivity. Retain competent employees by giving opportunities & incentives     Assistant to Management Assistant to fellow HR members Career Management - Oversee process of goal setting / career guidance / developing of high potential and high performing people Provide assistance to employees in all HR/Admin related concerns Employee Relations Specialist Qualfon Philippines Inc.             August 2012- August 2014 Ability to understand and apply knowledge of concepts and principles on Employee Relations, Labor laws, Company Rules and Regulations or Code of Conduct, HR policies and procedures relating to Employee Relations, Performance Management, grievance procedures, disposition of employee issues and concerns, and dispute resolution. Knowledge in the implementation of personnel policies and procedures, employment contract terms and conditions, grievance procedures, Company Code of Conduct, case investigation mechanics & procedures, providing support and facilitating documentation requirements for effective handling and disposition of disciplinary cases. Knowledge of appropriate data/information to be collected, reported, and monitored. Ability to extract, compile, assimilate, organize, and store in printed and electronic form such data/information required for reporting and monitoring purposes. Ability to get along well with others; to develop and maintain effective relationships in order to encourage open communication, cooperation, and teamwork. Ability to convey information and express oneself clearly orally and in written form, in a persuasive or logical manner to individuals or groups to ensure that they understand the message. Ability to identify problems, determine possible solutions, and actively work to resolve the issues using various problem solving and decision making tools and techniques. submission of monthly/weekly reports (DOLE, ATTRITION, DISICPLINARY ACTION & EXIT INTERVIEW SUMMARY, 201 endorsements ETC.) processing of clearances and endorsement/transmittal from Training Department for Last Pay and Training Allowance processing Facilitation of disciplinary actions Servicing of EOC notices and (or) termination notices in a timely manner. Facilitation of regularization/promotion contract signing in a timely manner submission of monthly/weekly reports (DOLE, ATTRITION, DISICPLINARY ACTION & EXIT INTERVIEW SUMMARY, 201 endorsements ETC.) HR Officer- Transpacific Gateway Corporation  In charge and oversees the whole operation of the center  recruitment and selection  communicating with the client for the betterment of the project  creating templates or acquiring application tools that would make that would record key                 information of the project training and development communicating with the employees for the betterment of the project ensuring quality of work performance appraisal discipline of employees employee relations checking and updating software and hardware system communicating with internal admin representing the company for organizational meetings benchmarking organize activities for the employees drafts contract creates module for the Account, English and Personality Development Trainings creates and updates company policies provide solutions for any problems that hamper the operations termination Customer Service Representative Qualfon Philippines Inc. Lahug, Cebu City  resolving system errors  troublshooting skills  assist customer in purchasing products - Teacher 2011 Small Wonders Academic Center  handled modules that tackles leadership, personality development, communication and social skills  organized and facilitated activities for the students Dental Assistant Dr. Clarissa Fidellaga-Pe Clinic Perpetual Succour Hospital  assist the doctor for major and minor operations  set up appointments for clients  run errands and other logistic matters  do secretarial duties 2004 EDUCATION Master of Arts in Psychology major in Industrial and Organizational University of San Jose-Recoletos Magallanes St., Cebu City present Bachelor of Science in Pyshcology University of San Jose-Recoletos Magallanes St., Cebu City - Dentistry Southwestern University Sambag II, Cebu City - Highschool University of Southern Philippines Lahug, Cebu City - Elementary YLAC School P. Gomez St., Cebu City - TRAININGS AND SEMINARS ATTENDED Organizer Rock for a Cause Series present Organizer Qualfon @5: The Run Continues Asiatown I.T Park, Lahug September 11, 2011 Speaker/Facilitator Leadership Seminar College of Information, Computer and Communications Technology July 8-9, 2011 Organizer The PMAP forum on Influence University of San Jose-Recoletos February 16, 2011 Organizer Leadership Symposium Qualfon Philippines, Inc. November 20, 2010 Participant Psychotherapeutic Techniques January 29, 2011 Southwestern University Organizer MASSCOM Coordinates Seminar University of San Jose-Recoletos May 18, 2010 RELATED EXPERIENCE Chairman Junior People Management Association of the Phils. University of San Jose-Recoletos Chapter  revived the organization in the campus  coordinates meeting with other organizations  plan and organized training, seminars and activities  represented the school during JPMAP and PMAP gathering  raised funds - PPA coordinator- Psychology Society, University of San Jose-Recoletos Magallanes Street, 6000 Cebu City  carried out activities and exposure for the talented members of the society  conducted auditions and selected talents to represent the society on various school activities  initiated programs that enhances talents and skills Public Relations Officer- Psychology Society, University of San Jose-Recoletos Magallanes Street, 6000 Cebu City  conducted queries on student matters  represented the society in hearings, meetings and group discussions  publish updates about the organization  dessiminated information on activities  coordinates with other officer and organization Intern Human Development Department, Qualfon Phils. Inc Lahug, Cebu City  conducted interview regarding employement matters  assist in organizing activities  assist in Employee Relations task, discipline  represent company in meetings January-March 2010 Intern 2010 Guidance Services University of San Jose-Recoletos Magallanes Street, 6000 Cebu City  conducted interview to check on scholastic progress  provided counseling  facilated and organized activities  conducted psyhcological testing Intern Psychological Services Vicente Sotto Memorial Medical Center  administer psychological testing  conducted psychological evaluation and testing November-January August-October 2010 Intern June-August 2010 Mama Mary SPED Center Basak, Cebu City  facilitated and organized activities for children with special needs  assisted the teacher in carrying out lessons and activities PERSONAL DATA Age Date of Birth Status Height Weight Religion Languages Spoken References Rizalina Cañete Sr HR Manager Alliance Software Inc- Catherine Monique Aparicio Team Leader Convergys Cebu- : 31 : November 26, 1985 : Single : 4’11 : 95 lbs : Roman Catholic : English, Filipino Loraine Boyles Project Leader Alliance Software Inc-