Mary Jane Delos Reyes

Mary Jane T. Delos Reyes B1 L45 John Mary Ville Subd Naga Rd. Pulanlupa 2, Las Pinas City Smart: - Globe: -- EDUCATIONAL BACKGROUND: Rizal Technological University, Mandaluyong City , June 2010 (with units) Master of Arts in Literature and Language Instruction PAMANTASAN NG LUNGSOD NG PASAY, Pasadeña Pasay City , April 2002 Bachelor of Arts in Secondary Education major in English Special Courses: · Rizal Technological University Computer Technology(2nd yr) · Anunciata Youth Center Typing, Computer, and Business Management Certification · Licensure Examination for Teachers Work Experience Customer Operations Specialist Deal Management Shell Business Operations One Solaris, Makati City April 3, 2017 - Present Supports Account Managers in on-boarding customers and delivering all relevant changes to the customer agreement throughout the contract life-cycle. Makes sure customers find it easy to do business by providing a best-in market customer experience, set up pricing and the contract, amendment and management process. Customer Service Specialist Flight Centre Management South East Asia April 4, 2016 – March 31, 2017 Resolve customer cases related to flight ticketing - both GDS and non GDS, including but not limited to rescheduling, corrections, changes, and check-in problem. Airline Ticketing and Reservation/ Customer Service Representative ( Virgin Australia) Sitel Philippines Eton 1 Ortigas, Pasig City September 13, 2013- February 5, 2016 Take calls and answer questions about airline regulations. Make and confirm reservations for passengers on scheduled airlines flights: arranges reservations and routing for passengers at request of Ticket Agent or customer. Process Associate ( United Airlines) Interglobe Technologies Mc Kinley Hills, Taguig City March 2011- November 2012 Make and confirm airlines ticket reservations. Answer questions about rates, itineraries, baggage policy, and check in time, terminal locations and scheduled airlines flights. Part-time English Professor Institute of Formation and Religious Studies Cubao, Quezon City November 2009-March 2012 Taught listening and speaking skills for religious sisters and brothers from different diverse cultures. Developed lesson plans and curriculum appropriate for each proficiency level and prepared manuals and training modules. Customer Service Representative (MEDCO) APAC Customer Services Cubao, Quezon City September 2006- July 2010 Responsible for taking orders and educate callers about their prescription benefits. Assist with complaints, orders, errors, account questions, billing, cancelations, and other queries. Grade School Teacher Holy Rosary Academy of Las Pinas City Pulanlupa, Las Pinas City July 2002 – July 2006 Plan, prepare and deliver instructional activities- applying different learning styles. Develop schemes of work and lesson plans, establish and communicate clear objectives for all learning activities, observe and evaluate student’s performance and development. Data Encoder TELCOM Records Management Binondo, Manila June 1996- June 1998 Enter important information into the database. COMPUTER SKILLS · Proficient in Microsoft Word, Excel, PowerPoint, Publisher Extensive Internet research experience PERSONAL DATA Date of Birth: Age: Birthplace: Citizenship: Civil Status: Religion: June 12, 1978 39 Lucena City Filipino Married Catholic REFERENCES: Ms. May Flor Patacsil Team Leader Mr. Alther Siwa General Operations Manager Mr. Jaime Cadacio Operations Manager