Mary Joanne P. Carandang

MARY JOANNE PACO CARANDANG Blk 2 Lot 14 Ph 1 Lakeville 2 Subd. City of Santa Rosa, Laguna Philippines 4026 Contacts: -/ - Email:-Skype : live - CAREER PROFILE Skilled and enthusiastic with immense knowledge of providing standard customer service assistance and administration OBJECTIVE Seeking a position wherein my extensive experience will be further developed and utilized in the mentioned field. QUALIFIED BY • • • • • • • • More than 8 years experience in customer relationship management, customer order acquisition and processing, shipment, after sale 6 years in clerical, administration and management. Excellent written and verbal communication skills, with an eye for detail. Extremely productive in a high volume, high stress, environment Proficient in the use of ERP Systems like Citrix, Oracle Highly productive in the use of Microsoft Office Self starter with a can do attitude Teachable and a natural teacher EDUCATION College Colegio de San Juan de Letran Calamba City, Laguna Philippines 1996 – 2000 Bachelor of Science in Commerce – Major in Management Awarded as “Best in Project Feasibility Studies” Secondary New Countryside Montessori Learning Center City of Santa Rosa, Laguna Philippines 1992 – 1996 Graduated with Honors Primary Santa Rosa Elementary School Central I City of Santa Rosa, Laguna Philippines 1986 – 1992 TRAININGS/SEMINARS ATTENDED Wedding & Debut Planning & Coordination Business Coach Inc. Metro Manila September 30, 2015 Greenhills, San Juan City Effective Customer Complaints Management HCI Training for Less, Inc. An Affiliate of Harry Pound Consultants, Inc. March 15, 2013 Heritage Hotel, Manila Managing Difficult & Demanding Customers HCI Training for Less, Inc. An Affiliate of Harry Pound Consultants, Inc. March 15, 2013 Heritage Hotel, Manila Forecasting for Sales & Inventory RMP Consultancy December 12, 2012 RMP Training Center Makati City Negotiation Skills, Product Presentation, Business Writing and Personality Enhancements Phil. Christian Literature, Inc. August 03-04, 2007 SKILLS Computer Literacy • • • Well versed in MS office that includes MS Word, MS Excel, MS Power Point, and Outlook express Well versed in internet operations Knowledgeable in ERP System like Citrix and Oracle WORK EXPERIENCES I have been working for 13 years now since 2001 after I graduated and finished my degree in Bachelor of Science in Commerce Major in Management from one of the most prestigious colleges in the Philippines. KAIROS & CHRONOS EVENTS PLANNING AND COORDINATION October 2015 - present Owner/Lead Planner & Coordinator • Development, production and delivery of projects from proposal right up to delivery. • Delivering events on time, within budget, that meet (and hopefully exceed)expectations. • Setting, communicating and maintaining timelines and priorities on every event. • Communicating, maintaining and developing client relationships • Managing supplier relationships • Managing operational and administrative functions to ensure specific projects are delivered efficiently • Providing leadership, motivation, direction and support to the team • Travelling to on site inspections and project managing events • Ensuring excellent customer service and quality delivery CLAYMOUNT ASSEMBLIES PHILS INC. Bldg. 9, 10, 11 Harvard Avenue EZP Business Park CPIP-SEZ Batino Calamba City Philippines Sept 2008– August 2015 Customer Service Assistant • • • • • • • • • • • Work closely with Operations, Logistics and Production’s personnel to resolve order and shipment related issues. Do quotations as per prospect/customers request according to define standards. Open order reporting and monitoring. Acquisition and Processing of Sales Orders and follow-up to ensure timely deliveries to meet customer requirements. Coordinate with customer on delivery and shipments Preparation of export and shipping documents. Handles customer inquiries and order related requests. Customer follow-ups through emails and phone calls through VOIP. Finding new customers – prospecting through web searching and telemarketing. Negotiate with customers on forecast, delivery schedule and order confirmation Directly reporting to Customer Service Manager. DUBAI DUTY FREE Dubai, United Arab Emirates Feb 2008 – May 2008 Sales Assistant • • • • • • • • • • • • • • Adhere to all DDF “World Class” Customer Service Standards. Ensure that the shop is clean and tidy at all times Ensure that all merchandise are properly priced, maintain displays in areas as displayed by the Display/Merchandise team & maintain ongoing replenishment of all stocks sold. Update prices of merchandise in the event of price mark-up/mark-down. Report – price/delivery irregularities to the area supervisor immediately. Inform the supervisor of specified Operational issues as per Operational Policy. Check product expiry dates and rotate stocks regularly for perishable items. Channel customer requests, complaints, suggestions and comments to supervisors for further action. Keep one self updated on the latest product knowledge by attending trainings reading brochures, product bulletins or requesting information from merchandising staff. Participate in stock counts. Safeguard shop floor stocks against pilferage, theft and damage Ensure that safe working practices are adhered to at all times Monitor movement and stock position of merchandise and advise the supervisor accordingly Ensure that cash and credit sales are correct and lodged in the cash office at the end of the shift. Any irregularities should be reported to the supervisor before the duty ends PHIL. CHRISTIAN LITERATURE INC. PHIL. CHRISTIAN BOOKSTORES – SM CITY SANTA ROSA Santa Rosa City, Laguna Philippines March 2006 – Nov 2007 Branch Manger • • • • • • • • • • • • • • • • • • Responsible for the submission of the required monthly reports to the Head Office as follows Branch Operation Report, Cash Flow, Aging of Accounts-Payable and Receivable, Consignment and Extension Sales Report, Daily Sales Report and other related reports. Conducts monthly inventory of stocks on consignment Update the recording of Accounting Books. Cash Receipts Journal, Cash Disbursement Journal, Extension and Consignment Journal, Ledger, SL of Accounts Payable, STS and Consignments others. Prepares check payments of accounts due amounts payable, STS, inventory result of consigned goods, rental, BIR, utilities, salaries, petty cash etc. Prepares and submits PO for stocks and other items needed in the branch. Ensures that the daily sales are properly recorded and accounted for, and deposited on time Maintains orderly files of incoming DRs, invoices, CDV’s and other legal documents Supervises the non-store sales of the branch. Keeps oneself updated on the schedules of activities of different organizations, institutions, schools, churches for possible extension display Ensure that sales proceeds from consignment-outward are all accounted for and that movements of all items are properly monitored/recorded. Conducts bi-annual inventory of stocks and assets of the branch. Submits inventory reports to Head Office on time Monitors expenditures of the store and ensures that petty cash fund is properly disbursed. Ensures that customers’ needs and problems are properly addressed and attended to Responsible in the pricing of stocks Monitors inventory level of stocks, supplies and equipment of the branch. Ensures that damaged stocks are repaired or returned on time to the supplier. Ensures that store supplies and equipment are used properly and accordingly Supervises store personnel. Monitors staff development and progress through training, staff evaluation , staff meeting and pastoral care. Assists in the recruitment of staff for his/her particular branch. Coordinates with his/her Regional Manager on all matters pertaining to the store Other duties that may be assigned from time to time PENTA TRANSPORT SERVICES CORP (Now JAM Transit) Pulong Santa Cruz, City of Santa Rosa, Laguna Philippines April 2001 – June 2005 Technical Service Clerk • Under general supervision from the Technical Engineering Supervisor, provides clerical level engineering services for the department. • Perform a variety of clerical duties such as typing, copying & compiling data, maintaining & filing records and reports, and handling paperwork. • Provide assistance with basic tasks where requested and perform other related support duties such as shipping, inspecting, entering orders, inventory counts, etc… • Compile and maintain records for the team. • Prepare, issue, and send out packaging slips, mail, invoices, bills, receipts and related to business activities. • Prepare and submit shipments to shipping department. • May prepare and submit purchase orders for suppliers. PERSONAL INFORMATION Age Birthdate Gender Civil Status Height Weight Health Nationality Religion Passport No : : : : : : : : : : 38 years old 24 September 1979 Female Married 5’4” 68kgs Excellent Filipino Born Again Christian SS- REFERENCE Upon request. DECLARATION I declare that the above facts given by me are true to the best of my knowledge and belief. Mary Joanne PacoCarandang Applicant