Mary Joy T. Lajom

MARY JOY TONITO LAJOM 8 Cogeo Gate 1 Brgy.Bagong Nayon, Antipolo City Rizal, Philippines, 1870 Mobile: -- PROFESSIONAL EXPERIENCE: Assistant Team Lead VXI Global Holdings.Inc – (July 24, 2014-Present) 3F Waltermart Bldg. Munoz, Quezon City  TL Apprentice. To drive team’s performance by providing real time assistance, skills transfer, live monitoring, conduct group discussion, one on coaching and take escalation calls as per customer request. Subject Matter Expert Teleperformance Philippines Inc. – (August 2013-July 2014) 2F SM City Masinag, Brgy. Mayamot, Antipolo City  Responsible for inbound calls assisting customer's for technical issues related to internet and phone service and promote other company’s product and services (upselling). Customer Service Representative - Netspend Telus International Inc. - (December 2012-August 2013) G/F TelusAraneta House, Cubao, Quezon City   Responsible for inbound calls, verifies security, probe, determine and provides best customer service experience for our prepaid debit cardholders. Provides resolution and option for cardholder’s satisfaction following the adhered policies of the account. Senior Quality Assurance Specialist One World Telecom- Philippines (presently known asTranzglobal) – July 2010 to Feb 2012 35thflr. One San Miguel Bldg., Ortigas, Pasig City     Ensures the quality of the call handling of the agents with regards to teleselling process. Evaluate, validate and address client’s concerns/complaints. Escalates pre-emptive issues that will help the operations improve their call quality. Investigates unorthodox issues that might affect or use company’s name against illegal transactions. (special task) EDUCATIONAL BACKGROUND: College -) 3rd year Bachelor of Business Administration Major in Marketing Management Polytechnic University of the Philippines Sta. Mesa, Manila Secondary -) Antipolo National High School Brgy. Sta. Cruz, Antipolo City Tertiary -) BagongNayon 1 Elementary School Brgy.BagongNayon, Antipolo City PERSONAL DETAILS: Age Birth Date Place of Birth Height Weight Marital Status Religion : : : : : : : 26 years old February 28, 1990 Quezon City 5”2’ 119 lbs Married Christian – Baptist CHARACTER REFERENCES: Mitchie De Vera Operations Manager, VXI Global Holdings Inc- Honey Baby Singson Team Leader, VXI Global Holdings Inc- Gerald Espina Account Associate, VXI Global Holdings Inc- I hereby certify that the above information is true and correct to the best of my knowledge. Applicant’s Signature