Mary Kris O. Alvarez

MARY KRIS COLITO OBNIAL Blk 6 Lot 8 Lapids Village Subd. Brgy Lumingon Tiaong, Quezon Mobile # - Email Address:- CAREER GOAL: To apply my learned knowledge and to maximize my skills in the world of professionalism through trainings and experiences and be globally competitive EDUCATIONAL ATTAINMENT: TERTIARY Bachelor of Science in Nursing National University F. Jhocson St. Sampaloc, Manila- Bachelor of Science in Nursing Bulacan State University Malolos, Bulacan- SECONDARY High School Diploma Recto Memorial National High School Tiaong, Quezon- PRIMARY Elementary Diploma Claro M. Recto Memorial Central School Tiaong, Quezon- WORKING EXPERIENCE: Teleperformance (Customer Service Representative) SM Fairview Novaliches, Quezon City July 2013 – August 2016 Convergy’s (Customer Service Representative) CVG 1 Salcedo St. Makati City January 2010 – May 2013 Teletech Company (Sales Representative) Level 2 Robinson’s Place , Lipa City, Batangas January 2009- October 2009 Job Description          Answers phones and respond to customer requests. Sells product and place customer orders in computer system. Provides customers with product and service information. Upsells products and services. Transfers customer calls to appropriate staff when needed. Identifies, researches, and resolves customer issues using the computer system. Follow-up on customer inquiries not immediately resolved. Completes call logs and reports. Recognizes, documents and alerts the supervisor of trends in customer calls. Recommends process improvements. Other duties as assigned. QUALIFICATION SUMMARY: -Computer Literate -Good communication skills -Has a positive disposition -Can handle pressures well -Trustworthy, passionate, flexible, energetic, and disciplined -Willing to be assigned in any schedule, willing to render overtime -Willing to participate and contribute to team goals and activities PERSONAL DATA BIRTHDAY: BIRTHPLACE: AGE: GENDER: HEIGHT: CIVIL STATUS: WEIGHT: NATIONALITY: LANGUAGES: FATHER’S NAME: OCCUPPATION: MOTHER’S NAME: OCCUPATION: May 06, 1987 Tiaong, Quezon 30 Female 5’2 Single 110 lbs. Filipino Tagalog, English Edgardo I. Obnial Secondary School Principal (deceased) Evelyn C. Obnial Housekeeper REFERENCES: Moises Garcia Call center Team Leader Pasig city Contact # - - Wilhem Isabedra (Manager) Philips Lightings Manager Caloocan City Contact # - - Isabelita Jaurigue Secondary School Teacher G. Quizon St.Pob.2 Tiaong, Quezon Contact # - I hereby certify that the above information are true and correct to the best of my knowledge and belief. CERTIFIED TRUE AND CORRECT, MARY KRIS COLITO OBNIAL Applicant