Mary Lynne Varilla

Hello, I'm Mary Lynne, currently serving as a Quality Analyst. With over 15 years of experience in the BPO industry, my professional journey began as an agent, and within a year, I progressed to the role of verifier before attaining a promotion to Quality Analyst. Throughout this extensive period, I've worked across diverse accounts with different objectives, honing a work ethic that supports effective performance with minimal supervision.

As a Quality Analyst, one of my key responsibilities involves providing regular updates to team leadership on quality metrics by addressing consistency issues and production deficiencies. I also conduct weekly coaching sessions with agents. Additionally, I have contributed to the development of monthly, end-of-quarter, and other statistical reports for the leadership team and quality improvement programs. Furthermore, I have actively participated in creating and maintaining documentation for quality assurance procedures.

In the course of 15 years, I've experienced significant personal and professional development, progressing from roles as a customer service representative and sales representative to my current positions as a verifier and Quality Analyst. This journey highlights my dedication, resilience, and enthusiasm for continuous learning. Recently, I began applying as a Virtual Assistant, and in June, I had the opportunity to work with Livian as a Virtual Partner, dedicating three months to a real estate account.

While I am confident in possessing the qualifications sought for your team, I also recognize the perpetual opportunity for improvement. I am genuinely excited about the possibility of learning and collaborating with your team, with a sincere aspiration to contribute to and advance my career within your expanding company.