Maryanne S. Santos
Blk.63 Lot 23 Sweden Street, Harmony Hills 1 Subdivision
Muzon, San Jose Del Monte, Bulacan, 3023
Mobile #:-
Telephone #: -)
Email Ad:-Skype ID: iniaki15
Personal Information
Date of Birth: August 28, 1982
Nationality: Filipino
Gender: Female
Civil Status: Single
TIN #:-
Height: 5'2"
Educational Attainment
One Year in Associate in Preparatory Dentistry-
University of Perpetual Help Dalta System
Alabang-Zapote Road Las Piñas City-
One Year in Bachelor of Science in Tourism-
University of Perpetual Help Dalta System
Alabang-Zapote Road Las Piñas City-
Caregiver Course
Date of Graduation: April 22,2004
C.Ugalde Street, BFRV, Talon Dos , Las Piñas City- - -
Place of Birth: Caloocan City
Age: 30
Religion: Catholic
UMID CRN:-
Weight: 95 lbs.
2 Years in Bachelor of Science in Medical Technology-
University of Perpetual Help Dalta System
Alabang-Zapote Road Las Piñas City-
Graphics Design
Date of Graduation: October 2015
Escuela Teknika
Quirino Highway, San Jose Del Monte, Bulacan-
Previous Employment
Convergys Phils.
Billing Specialist
I am responsible for giving billing information, analyze and process refunds. I handle
and resolve customer complaints. Up selling the product is also preferred. I also set up
new customer accounts. We process order and delivery. Basic troubleshooting is also a
must to maintain one call resolution.
March 2008-December 2008
Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City
-
APAC Customer Services
Insurance Specialist
We usually talk to nurses and medical practitioners about the insurance coverage of
patients.
January 2009-June 2009
Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City
-
Teleperformance Phils.
Billing Specialist
I am responsible for giving billing information, analyze and process refunds. I handle
and resolve customer complaints. Up selling the product is also preferred. I also set up
new customer accounts. process order and delivery. Basic troubleshooting is also a
must to maintain one call resolution.
October 2010-July 2012
2F North Parking Bldg, SM Mall of Asia, Pasay City
(02) 857 – 3222
Teletech Philippines
Banking Specialist
I am responsible for giving bank details on their account. I handle and resolve customer
complaints. I process funds transfer and request for some fee refunds.I also need to
know basic troubleshooting steps if they are encountering online issues.
October 2012 - February 2013
UP TechnoHub, Commonwealth
Quezon City
-
Teleperformance Phils.
Technical Support Specialist
I am responsible for troubleshooting wired and wireless internet connections. I can also
talk to them about possible refunds and upgrading their plans. I handle and resolve
customer complaints. I also set up new customer accounts. I have to give careful
instructions on restoring their connections I educate them on how they can fix it
themselves to maintain one call resolution.
March 2013 - September 2013
2F SM Fairview, Quirino Highway
Novaliches, Quezon City
(02) 857 – 3222
Sutherland GLobal Philippines
Technical Support Specialist
I am responsible on giving careful instructions on fixing their desktop, laptop, tablets and
mobile phones within warranty. We also process technician visit and product returns. I
also upsell insurance plans for their gadgets. I handle and resolve customer complaints.
October 2013 - April 2014
P.Tuazon Street, Cubao
Quezon City
-
51Talk Philippines
Senior ESL Teacher
I cater to Chinese of all ages. Topics depend on their chosen course. There are
Business English, Kids English and some IELTS preparation. I am now a Kids Specialist
because I enjoy teaching and playing with kids while learning at the same time.
September 2014 - Present
Ortigas Ave, Ortigas Center,
Pasig, Metro Manila
(02) 779 – 515
Certifications
TEFL Professional Development Institute
Certificate Number: 154239PE
PEOS
November 2016
Certificate Number:-
Character References:
Sherry Mallari
ESL Teacher / Virtual Assistant
Ortigas Ave, Ortigas Center,
Pasig, Metro Manila-
Donnabless Velasquez
ESL Teacher
Ortigas Ave, Ortigas Center,
Pasig, Metro Manila-
