Matias Pablo Pastor

MA TÍA S PA BLO PA STOR 35, married Cell Phone: - Dámaso Larrañaga 740, CABA, Argentina Email:-WORK EXPERIENCE August 2013 – Present – Telecom – Senior Data Analyst Tasks:        Working with users to formulate and document business requirements Identifying, investigating and analysing business processes, procedures and work practices Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system Developing functional specifications for use by system developers Using data and process modelling techniques to create clear system specifications for the design and development of system software Acting as a central reference and information source, providing guidance and assistance in the system project decision making process September 2009 – August 2013 – Telecom (CDA) – Senior Quality Assurance Tasks:             Researching, consulting, analysing and evaluating system program needs Identifying technology limitations and deficiencies in existing systems and associated processes, procedures and methods Testing, debugging, diagnosing and correcting errors and faults in an applications programming language within established testing protocols, guidelines and quality standards to ensure programs and applications perform to specification Providing advice, guidance and expertise in developing proposals and strategies for software design activities such as financial evaluation and costings for recommending software purchases and upgrades Scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation Identifying variations and potential high risk areas in securing adherence to standards and procedures Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures Communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues Developing, conducting and providing technical guidance and training in application software and operational procedures Analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification September 2008 – May 2009 – Gauss SA – Help Desk Specialist Tasks:                Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. November 2006 – August 2008 – EDS Techint – Help Desk Specialist Tasks:  Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.  Respond to queries either in person or over the phone.  Train computer users.  Maintain daily performance of computer systems.  Respond to email messages for customers seeking help.  Ask questions to determine nature of problem.  Walk customer through problem-solving process.  Install, modify, and repair computer hardware and software.  Clean up computers.  Run diagnostic programs to resolve problems.  Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.  Install computer peripherals for users.  Follow up with customers to ensure issue has been resolved.  Gain feedback from customers about computer usage.  Run reports to determine malfunctions that continue to occur. May 2005 – August 2005 – mindRoot Consulting & Software Factory – Software Admin Tasks:   Linux support Nagios administration March de 2003 – September de 2003 Arsys Multimedia Tasks:  PC repairing and maintenance. EDU CA TION Intituto Terciario Tamaba  Superior Audio Technician and Musical Production 2018 – Present Universidad Tecnológica Nacional  Intensive Project Management accelerated program 2012 – 2013 Universidad de Buenos Aires  Bachelor of Computer Science (Incomplete) Fundación Gutenberg  Graphic Desing (Incomplete) - 2010 – 2011 Universidad de Morón  Graphic Desing Specialist (Incomplete) - Escuela Cristiana Evangélica Argentina  Electronic technician - Enlish Languaje  Fluid.