Maureen Nduta Kanyi
P.O Box 140 Kikuyu
Tel: -
Email:-
PROFILE
Professional with organizational and administrative skills, with extensive experience in
project planning and customer service.
Commendable interpersonal and facilitation capabilities with the organization’s objectives
in mind.
KEY
COMPETENCIES
•
Good communication and interpersonal skills
•
Independent problem solver
•
Very good computer knowledge and able to multitask
•
Self-starter
•
Quick learner
•
Works well under pressure
PROFESSIONAL EXPERIENCE
ANDREW AND CO. ADVOCATES
Administrative assistant
M a r c h 2016 - October 2018
Responsibilities
•
Collect data, sort, file and send out project files to staff members
•
Developed strategies for customer retention
•
Attend and take minutes during meetings
•
Attending to visitors inquiries and concerns and ensure utmost satisfaction
•
Maintain office supplies inventory by checking stock to determine inventory level;
anticipating needed supplies; placing and expediting orders for supplies; verifying
receipt of supplies.
Complete operational requirements by scheduling and assigning administrative
projects; expediting work results
•
•
Managing staff transport and accommodation bookings during team buildings.
•
Maintain workflow by managing filing systems and assist in maintaining cash flow
systems
•
Resolve customer complaints by coordinating, analyzing data, and identifying
solutions.
•
Maintenance and updating of client information and documents within ascribed
guidelines.
•
Processing purchase orders, invoices and credit notes
•
Ensure prompt follow up on outstanding payments
•
Optimize customer relationship using different strategies
•
Create and revise systems and procedures by analyzing operating practices in record
keeping, reconciliation and reporting systems and implementing changes where needed.
Reapers Limited
Customer Service Attendant-
•
Communicating with clients and customers about their experiences with a product or
service
•
Providing advice on purchasing products or services
•
Answering client or customer questions about properly using or accessing a product
or service.
•
Taking or processing orders for a product or service
•
Listening to customer or client complaints or concerns and working to resolve their
issues
•
•
Enhancing the company’s reputation by providing professional, prompt and effective
assistance to customers.
Handling ad resolving customers’ issues promptly through call, email, and approved
social media platforms while maintaining the set quality standards of customer
service delivery.
•
Understanding customer needs and providing efficient feedback to a supervisor.
•
Make follow-ups from the relevant person to ensure that escalated customer issues
are resolved in a timely manner.
•
Listening to the customers’ needs and assisting the in making a well-informed
decision
•
Perform any other assigned duties
•
Educate and inform customers’ on the company’s marketing strategies and ongoing
promotion
EDUCATION & TRAINING
University Of Nairobi 2015 -2019
Bachelor of Laws – Second Class –Upper Division
Zetech College
Diploma in Digital Assistance (Customer service)
Certificate in Information Technology
Icons College
Certificate in Computer Packages
INTERESTS
• Reading, attending teaming sports like hiking, Attending seminars
References
Andrew Sang
Andrew & Co. Advocates
Director & Partner--
Mary Wanjiku
Reapers Limited
Director--
Jane Njeri
Andrew & Co. Advocates--