Maureen Nduta Kanyi

Maureen Nduta Kanyi P.O Box 140 Kikuyu Tel: - Email:- PROFILE Professional with organizational and administrative skills, with extensive experience in project planning and customer service. Commendable interpersonal and facilitation capabilities with the organization’s objectives in mind. KEY COMPETENCIES • Good communication and interpersonal skills • Independent problem solver • Very good computer knowledge and able to multitask • Self-starter • Quick learner • Works well under pressure PROFESSIONAL EXPERIENCE ANDREW AND CO. ADVOCATES Administrative assistant M a r c h 2016 - October 2018 Responsibilities • Collect data, sort, file and send out project files to staff members • Developed strategies for customer retention • Attend and take minutes during meetings • Attending to visitors inquiries and concerns and ensure utmost satisfaction • Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Complete operational requirements by scheduling and assigning administrative projects; expediting work results • • Managing staff transport and accommodation bookings during team buildings. • Maintain workflow by managing filing systems and assist in maintaining cash flow systems • Resolve customer complaints by coordinating, analyzing data, and identifying solutions. • Maintenance and updating of client information and documents within ascribed guidelines. • Processing purchase orders, invoices and credit notes • Ensure prompt follow up on outstanding payments • Optimize customer relationship using different strategies • Create and revise systems and procedures by analyzing operating practices in record keeping, reconciliation and reporting systems and implementing changes where needed. Reapers Limited Customer Service Attendant- • Communicating with clients and customers about their experiences with a product or service • Providing advice on purchasing products or services • Answering client or customer questions about properly using or accessing a product or service. • Taking or processing orders for a product or service • Listening to customer or client complaints or concerns and working to resolve their issues • • Enhancing the company’s reputation by providing professional, prompt and effective assistance to customers. Handling ad resolving customers’ issues promptly through call, email, and approved social media platforms while maintaining the set quality standards of customer service delivery. • Understanding customer needs and providing efficient feedback to a supervisor. • Make follow-ups from the relevant person to ensure that escalated customer issues are resolved in a timely manner. • Listening to the customers’ needs and assisting the in making a well-informed decision • Perform any other assigned duties • Educate and inform customers’ on the company’s marketing strategies and ongoing promotion EDUCATION & TRAINING University Of Nairobi 2015 -2019 Bachelor of Laws – Second Class –Upper Division Zetech College Diploma in Digital Assistance (Customer service) Certificate in Information Technology Icons College Certificate in Computer Packages INTERESTS • Reading, attending teaming sports like hiking, Attending seminars References Andrew Sang Andrew & Co. Advocates Director & Partner-- Mary Wanjiku Reapers Limited Director-- Jane Njeri Andrew & Co. Advocates--