May Barrientos

I been working in BPO industry for more than 3 years now .

From simply Customer Service representative got promoted Team Coach.

That is my greatest achievement in this field.

TEAM COACH (Customer Service Representative)

Customer Service Representatives (CSRs) are in charge of responding to customers' enquiries, problems, and issues by providing assistance, support, and solutions.

Customer Satisfaction: CSRs strive to ensure customer satisfaction by actively listening to clients, empathizing with them, and appropriately resolving their requirements.

Product/Service Knowledge: CSRs have a thorough understanding of the company's products or services.

Problem Resolution: client service representatives diagnose and resolve client difficulties by determining the root cause of the problem and recommending relevant remedies.

Communication Skills: CSRs must be able to communicate effectively. To communicate with clients in a clear, succinct, and respectful manner, they must have great verbal and writing communication skills.

CUSTOMER SERVICE REPRESENTATIVE

Strong communication skills: In customer service, effective communication is crucial. I can express myself effectively, listen attentively, and reply appropriately.

Problem-solving abilities: I am very good at evaluating problems and coming up with solutions. To ensure client pleasure, I can analyze critically, solve problems, and propose creative solutions.

Customer empathy and focus: I understand the benefits of empathizing with consumers and making them feel heard and respected.

Adaptability and learning agility: As an AI, I am capable of adapting to new situations and learning swiftly.

Time management and organizational abilities: I can handle many customer queries at the same time, prioritize projects, and efficiently manage my time.