Mayank Maheshwary

MAYANK MAHESHWARY- ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- PROFILE Diverse experience in Sales, Customer Service and Human Resource domains in IT, Finance, Retail, Hospitality and Healthcare industries for reputed companies. Successfully handled high volumes of work and multi-tasking within aggressive deadlines. Enhanced recruitment & sales through excellent client support. Ability to multi task and express ideas and information accurately and clearly. Strong verbal and written communication skills. Excellent negotiation and interpersonal skills. Proficient working with computers including Applicant Tracking Systems, HRIS, SAP – HR Module, MS Office, Internet, Email and in house databases with proof reading skills and a good eye for details. Unwavering commitment to Customer Service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic skills – listen attentively, solve problems creatively and use tact and diplomacy to find common ground and achieve beneficial outcomes. Master’s Degree in Management Studies (Accredited by WES, Canada). PROFESSIONAL EXPERIENCE Customer Service & Human Resources Skills Handled HR functions for the group with special focus on Recruitment, Employee Engagement, Performance Management, Induction and Orientation, Compliance, Training & Coaching, Health & Safety, Asset Management and Vendor Management. Constructed a special remuneration program that addressed scarce skills, which was accepted and implemented company-wide. Provided exceptional experience by engaging candidates & managers in need based conversations, personalized needs assessments of their requirements and recommending appropriate solutions. Strengthened client relationships by resolving conflicts in a timely manner and escalating unresolved issues to the concerned departments and identified potential opportunities to promote services by offering solutions to candidates and clients based on their needs. Established clear communication lines with internal departments to ensure the best service support to external clients. Managed a high-volume workload within a deadline-driven environment. Mentored trainees by handholding them on call and lead particularly challenging calls as one of the company’s dependable trainers for employees across all levels. Maintained various dashboards and reports for data analysis, comparative studies and presentation to senior management for periodic reviews to plan business strategy. Sales Skills Identifying and networking with prospective clients, mining and generating business from new & existing accounts. Worked in a target driven environment and successfully achieved the projected sales in a contact centre environment. Sales support skills Shifting client focus from price to value added services and overall service delivery experience by focusing extensively on satisfaction than business. Conducted process training sessions for junior associates which lead to increase in the client base resulting in higher sales. Mentored and assisted the team with development, marketing and overall administration of products and services. Reviewed various client issues with the concerned departments for timely resolution resulting in client satisfaction. Maintained various reports for analysis & reviews and presented to management for strategy planning. WORK EXPERIENCE Licensed Insurance Advisor - RBC - Mississauga - 13th March 2018 till date Recruitment Officer - Opusing Corporation – Mississauga – 2nd January 2018 to 9th March 2018 Online Sales Manager – M&M Collection – April 2014 to present (Part-time job) HR Executive - Dr. Batra’s Positive Health Clinic Pvt. Ltd. - March 2015 – September 2017 HR Officer - Svatantra Microfin Pvt. Ltd. – April 2014 – March 2015 Sales Manager - Shivam Print Solutions – July 2013 to April 2014 HR Executive - Sodexo food solutions India Pvt. Ltd. - April 2012 to July 2013 HR Executive - Pantaloons Retail India Ltd. & Future Value Retail Ltd. - May 2011 – January 2012 HR Executive - Spider Software Pvt. Ltd. – January 2010 to March 2011 EDUCATION Master of Management Studies – University of Mumbai March 2007 – July 2009 CERTIFICATIONS Certificate from Thomas Assessments International - Personal Profile Analysis (PPA) – Certified Practitioner. VOLUNTEER EXPERIENCE Volunteered with local institutions in Mumbai, India; to provide primary education to poor children living in slums since 2006. Volunteered with Rotary Clubs in Mumbai to organize various charity events like Food Donation Camps, Eye check-up Camps, Blood Donation Camps and other such events. Cared for stray animals and worked with animal aid organizations to provide shelter & food to them by raising funds through various corporate houses and institutions.