Mecca Pongase

I'm an experienced customer service representative with a verifiable track record of resolving complex issues quickly and winning customer loyalty. As a customer service I am not just providing a quality service but also building good relationship to each customers that I handled which I believe it can also build a trust and give positive impact to the company. I have the ability to work within a team as well as cross-team which I believe that it’s more important to have when it comes to this industry, giving accurate information and communicate well to the clients for them to be happy with service that we are providing.