Megan Strydom

I am organized and efficient when dealing with administrative duties. I strive to reflect the product/company in the best possible light and make it a personal goal to uphold promises made to the client while dealing with unsatisfied clients with tact and composure.

My strong executive presence combined with excellent interpersonal skills help me to build rapport easily with peers. I am tactfully influential and able to lead from the ground up. Because I have extensive experience in customer services, I am able to communicate my knowledge with a genuine understanding of the pressures of the industry.

I have worked in a variety of industries over the past 20 years. I am in a very good position to work from home and my hours are flexible. I have an excellent home office set up, including great internet.

My work experience includes:

PowerPoint, Excel, Word, Access, Outlook, Internet - 19  years                                        

Pulse (CRM Software) - 12  years    

Testing CRM software when upgraded by Developers

Compiling users guides for Pulse Software

Interface testing

Data Analysis

Office Manager/Administration

Visiting clients and providing training on upgrades

Managing and organizing of software implementation

Doing configuration where necessary

Project Administration

Typing CV's

Freelance writer (mainly technical writing)

Managing Social Media Pages

Contract Management & Maintenance

SLA Management

Assisting the Sales department in getting reports on the history of client purchases and contracts

Handling incoming calls and other communications.

Identify and assess customers' needs/request

Logging of support requests on CRM system

Keep records of customer interactions, process customer accounts on CRM system

Place or cancel orders with suppliers where necessary

Compiling quotations/proposals

Act as the company gatekeeper

Close out or open call records on CRM system

Respond to queries either in person or over the phone.

Follow up with customers to ensure issues have been resolved

Writing, editing, and revising user manuals

Requesting feedback from technical support staff

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem in to order to expedite support technicians to attend to the issue

Assisting the Finance department by maintaining financial accuracy on CRM

Updating paperwork, maintaining documents and word processing.

Creating, maintaining, and entering information into databases.

Sort and distribute communications in a timely manner

Schedule meetings/Appointments

Monitor level of office supplies

Resolve office-related malfunctions and respond to requests or issues

Maintain filing and storage systems

Light accounting duties