Megha

Megha Vidua- - https://www.linkedin.com/in/megha-vidua OBJECTIVES Highly skilled and dedicated professional with over 5.6 years of experience in the IT industry, specializing in QA, Assistant Business Process Service, and Quality Analysis roles. Proven track record of success in ensuring the quality and efficiency of various applications. Experienced in developing and implementing comprehensive testing policies and strategies to meet project requirements and industry standards. Seeking to leverage my expertise and contribute to a dynamic team, driving the development of innovative solutions and delivering high-quality products and services. PROFESSIONAL EXPERIENCE Quality Assurance Engineer Product Pandas Professional Summary: Performed requirement feasibility analysis for user stories and identified test scenarios/objectives. Contributed to preparing the defect management, communication, and Test scope sections of the test plan. Identified end-to-end test cases, regression suites, and system test cases Involved in Test data identification and gathering. Documented test cases and performed peer reviews on the teammate’s work. Created a Traceability Matrix to ensure 100% test coverage. Actively participated in smoke, functional, and ad-hoc testing during the SIT phase. Actively participated in production deployment and business verification testing. Demonstrated expertise in RCM best practices and compliance, including HIPAA regulations. Technologies StackProject management tools: Github, Jira. Technologies: BrowserStack (E2E Testing for mobile app), API testing, Database Testing (SQL), Manual Testing. Designing Tool: Figma, Mobile Testing: Android Studio (for Android app testing), BrowserStack for IOS devices. Test Management Tools: Zephyr, Excel. API Testing Tools: Postman, Swagger. Error monitoring software: Sentry 06/2023 – 11/2023 Hyderabaad, India Quality Assurance Engineer Phygital24 09/2022 – 05/2023 Hyderbad, India • • • • • • • • • Skills: Mobile Testing (Android & iOS), Web Testing. Requirements, Test and Defect management tools experience like JIRA. Solid experience with Agile as well as Waterfall methodologies with knowledge of SDLC & STLC. Knowledge of retail process systems (E-Commerce, Merchandising, Sales Audit, POS, Payments, and order Management Systems). Understanding certain marking/scripting/programming languages, required for the project (e.g. JSON, HTML/CSS, JAVASCRIPT). Well-versed in Customer Service, Analytical, Project Management and Adaptability and Problem-solving. • • • • • • Tools: Project management tools: Asana Communication tools: Slack, Google Meet. Technologies: ROR, flutter, Browserstack (E2E Testing for Mobile Apps ), API testing Postman, Database Testing, and Manual Testing. Designing Tool: Figma OS: Linux Assistant Business Process Services DXC Technology Professional Summary: Projects: Wilton Re, TATA AIG, Swiss Re Worked on US life insurance company that specializes in acquiring annuities and in-force life insurance. Conduct thorough adjustments & refund reviews, ensuring accuracy and adherence to established procedures. Capital support, Continuity of product offering for clients' distribution, and Primary insurance. Conducted thorough analyses of banking systems and processes, identifying areas for improvement and implementing solutions to drive efficiency and reduce costs. Stay updated with changes in reimbursement policies, payer contracts, and industry regulations related to insurance write offs, adjustments and refund specific rules. Attention to details for reviewing and following the relevant SOPs and instructions for adjustments and refund processes Assist with internal and external audits, ensuring compliance with regulatory and contractual obligations. Participate in quality control activities, conducting audits and providing recommendations for process improvements. Roles and Responsibilities: Designed and executed test plans, test cases, and test scripts to validate the functionality, performance, and security of insurance banking applications. Ensured that insurance banking applications met regulatory requirements and industry standards for security and data protection (like: HIPPA, CCPA). Calculate Minimum Premium and loan, Send Policy Information to the Customer. Reviewing and following the relevant SOPs and instructions for adjustments and refund processes 12/2019 – 06/2022 Indore, India Quality Analyst Teleperformance (CRM Services India Pvt. Ltd.) 10/2017 – 04/2019 Indore, India • • • • • • • • • • • • Professional Summary: Project: Uber Eats, Uber Worked on Driving License or Photo ID's, Vehicle Insurance, Vehicle Registration, Vehicle Permit process for Columbia and US. Worked on the Remote Desktop Connection server with client tools. Creates tests that identify issues with software before a product launch. Develop and implement quality control processes and procedures to ensure compliance with company standards and customer requirements. Provide training and guidance to team members on quality control processes and procedures. Manage and maintain documentation related to quality control processes and procedures. Provide Summary Reports to the client using Microsoft Office products(Excel, Word, Power Point). • • • • • • Roles and Responsibilities: Monitor product and service quality through data analysis, testing, and inspection to identify defects, non-conformities, and quality issues Analyze data to identify trends and patterns, and make recommendations for process improvements. Collaborate with cross-functional teams to develop corrective and preventive action plans to address quality issues and prevent their recurrence. Conduct root cause analysis to determine the underlying causes of quality problems and identify opportunities for improvement. • • • • EDUCATION Bachelor of Engineering Madhav Institute of Technology & Science 06/2014 – 07/2017 Gwalior, India Polytechnic Diploma Govt. Polytechnic College Damoh 08/2013 – 08/2014 Damoh, India INTERESTS I love to play outdoor games like: basketball as well as indoor games like: Snooker, Pool | I do Gardening I listen to music in my spare time Travelling and outdoor activities (River rafting, Bungee Jumping, Camping, Photography) DECLARATION I hereby declare that the above information is true to the best of my knowledge and belief. Megha Vidua Indore, 02/13/2024