Meghan Kreindel

2156 E. Irwin Way Eugene, OR-- Meghan Kreindel Objective To obtain a position that allows me to combine my love of gaming, streaming and assisting people. Experience Loyalty Resolutions Specialist, Royal Caribbean Cruises Limited Jan 2017-Present De-escalation, ownership and resolution of escalated situations. Correction of pricing on bookings due to system errors. Working with internal agents to insure the accuracy of information provided to guests and travel partners regarding promotions, loyalty benefits and past and future cruise experiences. Basic trouble shooting of company website and mobile platform, and creation of IT tickets for more advanced trouble shooting needs. Creation of team materials such as metric improvement games and team building activities at management’s discretion Creation of simple training materials and training emails Other tasks as assigned by management. Crown and anchor representative, Royal Caribbean Cruises Limited July 2014-Jan 2017 Ensuring the accuracy of the Crown and Anchor database Basic technical troubleshooting of Royal Caribbean website accounts / log ins and online check in Assisting with redemption of my cruise reward points Assisting guests who have specific requests, including table location and amenity changes for consecutive cruises Creation of team materials such as metric games and team building activities at management’s discretion Creation and Maintenance of cruise reservations Customer service representative, Sykes February 2014-June 2014 Ensuring accuracy of cellular customer account data Cellular device and contract sales Internet, home phone and TV service sales Basic cellular device and contract technical troubleshooting and assistance Reservation Coordinator, Hilton Eugene and COnference Center June 2013 – February 2014 Creation and maintenance of room blocks based on contracts from the catering and sales department Rate segmentation reports Posting, tracking and verifying individual and group advance deposits Creating and recording daily competitor call around Attending Pre-Convention meetings to ensure accuracy of group room block reservations Assisting with weekly RevPar reports for the corporate office Assisting with Front Desk and PBX coverage Front Desk supervisor, Hilton eugene and conference center November 2010-May 2013 Complete month end payroll, tip compliance, revenue adjustment, housekeeping and snack shop inventory reports Insuring accuracy of guest registration cards Assisting with new hire and continuing agent education training Supervise a staff of up to 7 employees per shift Guest services supervisor, Grand sierra resort and casino August 2008-October 2010 Clean up group inventory daily Billing and insuring accuracy of charges billed to select third party accounts Managing third party inventory and pricing per the Revenue Director’s instruction Assisting with in house ticket sales and sales through Ticketmaster Supervise a staff of up to 30 employees per shift Front office supervisor, boomtown hotel and casino September 2006-August 2008 Assisted with the writing of departmental Standard Operating Procedures Assisting with the creation of departmental training materials and scenarios Assisting with writing employee reviews, disciplinary action, training and interviews Reservation, PBX, Valet, Front Desk and Night Audit duties Supervise a staff of up to 10 employees per shift