Mel France Pagulong

MEL FRANCE JANDUSAY PAGULONG Vincentville Studio Unit 17 3F 12 Katubusan St. Brgy. Rivera San Juan City 1500 Contact No:- Email:- CAREER OBJECTIVE PERSONAL INFORMATION Age Sex Date of Birth Status Nationality Religion Height Weight : 37 : Male : September 13, 1985 : Single : Filipino : Roman Catholic : 5 ft. 2 inches : 79 kg Join companies where I can be part of a competitive and challenging environment which I can utilize my skills and talents. WORK EXPERIENCE Credit and Sales Specialist (Loan Pre-Assessment) JACSS Dynamic Business Outsourcing Solutions April 2022 to December 2022 Duties and Responsibilities: EDUCATIONAL BACKGROUND • TERTIARY: Marinduque State College Tanza , Boac Marinduque Bachelor of Science in Information Technology 2006 – 2010 • SECONDARY: Pasay City East High School E. Rodriguez, Malibay Pasay City 1999 – 2003 PRIMARY: Jose D. Villena Elementary Bangkal School I Bangkal Makati City 1996 – 2000 SKILLS Computer Literate MS Office Application (Word, Excel, PowerPoint, Internet Explorer, Outlook, SAP) Data Encoding: 30 to 35 words per minute • • • • • Identify prospective customers, lead generation and conversion. Contact previous and existing customers to discuss possible vehicle upgrade. Perform end to end assessment on complex credit applications. Conduct thorough credit worthiness assessment. Adhere to all audit and compliance requirements. Handle outbound, inbound and admin tasks to process all the application. Answer calls , emails and chat sessions from customers and potential customers inquiring about product and services offered. Auto Loan Customer Service Representative Senior Specialist II Auto Loan Department JPMorgan Chase & Co Net Quad May 2016 to June 2021 Duties and Responsibilities: • • • • • • • Process payment over the phone. Review warranty and insurance policy. Process and produce copy of title and auto loan contract Provide better understanding how to register and transfer title from previous state to a new state. Educate customer how the bank and or the state process title once account paid off. Produce documents that will help the customer register and transport vehicle in and out of US Mainland. Create request to review account payment history to correct credit report. CHARACTER REFERENCES Ms.Danna Toledo-Bawalan Former Assistant Vice President Citigroup Business Process Solutions Pte.Ltd. Mobile no:- Mr. Jesus Balberona Team Leader Northern Trust Mobile no:- Ms. Kristelle Ann Isidro Team Leader Auto Loan JPMorgan Chase Mobile no:- Ms. Des Bernardo Team Leader JACS Dbos Mobile no:- Collection Officer I Citibank Australia Collection Department Citigroup Business Process Solutions Pte. Ltd. October 2014 to May 2016 Duties and Responsibilities: • Advice the Account holders about the status of their account. • Provide better ways on how to keep account up-to-date. • Provide options on how to pay account conveniently. • Offer account holders hardship program if/ when experiencing financial difficulty. • Provide accurate, fast and friendly customer service. • Make sure account holders are properly informed of the consequences of not paying account after the due date. Fraud Risk Analyst I Citibank Australia Fraud Department Citigroup Business Process Solutions Pte. Ltd. April 2013 to October 2014 Duties and Responsibilities: • SEMINAR ATTENDED • Speech & Oral Communication U.P. Diliman Campus Focus: Acting & Directing January 2008 • • Youth for IT (Y4IT) U.P. Diliman Campus Focus: Programming and Online Games September 2009 • ON THE JOB TRAINING Assistant System Analyst / IT Associate (Hardware and Networking) Programmer IT Department Municipality of Boac, Marinduque September 2009 to April 2010 PCOS Technician COMELEC Boac, Marinduque April to May 2010 • • • Follow the policies and procedure of the bank when it comes to handling account which was used fraudulently. Advice account holders of the risk and consequences when a card was used fraudulently. Confirm possible fraud transaction. Review newly open account to avoid False Application and Identity Theft. Review changes on the demographics of account to avoid Account Takeover. Request cancellation of fraud transaction to the issuing or acquiring bank. Advice account holder of a possible data compromise on their card based on the report received from other account holders or bank. Process cancellation or replacement of card to avoid further profit loss to the bank. Fraud Analyst/ Authorizer Banco De Oro UniBank BDO Aegis People Support August 2010 - March 2013 Duties and Responsibilities: • • • • • • • • Advice the Account holders about the status of their account. Provide better ways on how to keep account up-to-date. Provide options on how to pay account conveniently. Advice account holder hardship when experiencing financial difficulty. Provide accurate, fast and friendly customer service. Make sure account holders are properly informed of the consequences of not paying account on or before the date. Coordinate with the issuing or acquiring bank for the reversal of transaction made in error. Verification of details before the approval of the transaction once it reaches a max amount per day.