Melanie Austria

I have worked in a BPO industry for over 8 years. This include being a Collection Specialist for more than 5 years, overseeing the collections activities of various client accounts. Prior to that I was also a call center representative for 2 years handling retention in UOL Internet service provider USA. And I also made & finished contract with my client thru Upwork with whom I spent a year and a half being a customer support rep handling customer's queries and concerns, retention, email support and other skills related. And currently doing a part time job as an English tutor. I would welcome the opportunity to meet with any hiring companies to learn more about them, the requirements of the position, and how my qualifications would be a good fit.