Melinda Gebe

 MELINDA L. GEBE 28-31 Champaca St. Timog Park Subdivision Angeles City, Pampanga Mobile number: -/- Email address:- OBJECTIVE: To pursue a career in a high profile company that will provide me the skills and expertise where I can attain a high level of performance by using my knowledge and capabilities that would also nurture my personal and professional goals and in return for continuing progress and excellence of the company that I will be working for. WORK EXPERIENCE: Expert Global Solutions (EGS) Mezza Residences Quezon City Account: Henry Schein Practice Solutions (Dental Software) February 2014 – Present Corporate Quality Analyst Job description 1. Evaluate the number of calls given by the client on a weekly basis. 2. Coach technicians and provide feedback to let technicians know about his/hers areas of improvements. 3. Create action plans to improve quality score. 4. Attend call calibrations with client. 5. Check if the technicians has used the right phone etiquettes and followed appropriate hold procedures and has a given a proper resolution for the customer’s concerns. 6. Required 1 hour phone time per week. I do inbound and outbound calls. Expert Global Solutions (EGS) Mezza Residences Quezon City Account: Henry Schein Practice Solutions (Dental Software) March 2011 – February 2014 Technical support representative Job description 1. Handles inbound for Tier 1/Tier 2 and outbound calls. 2. Resolved customer complaints and concerns with strong verbal and negotiation skills. 3. Displayed courtesy and strong interpersonal skills with all customer interactions. 4. Provided thorough support and problem resolution for interactions and customer problems or issues. Sutherland Global Services Clark field, Pampanga Account: United OnLine (Retention Department) December 2006 – February 2011 Customer service representative Job description 1. Save customer from cancelling the account. 2. Provide good customer experience. 3. Basic internet troubleshooting. 4. Billing inquiry. J & R Bossini Fashion PTE LTD Singapore December 2005 – June 2006 Sales assistant (On Job Trainee) Job description 1. Cashier 2. Sales assistant 3. Pack storeroom 4. House keeping EDUCATIONAL BACKGROUND: Systems Plus College Foundation Bachelor of Science in Business Administration Angeles City, Pampamga June 2002 – March 2006 College Graduate Systems Plus College Foundation Angeles City, Pampamga June 1997 – March 2002 Highschool Hibucawan Elementary School Jaro, Leyte June 1991 - March 1997 PERSONAL INFORMATION: Date of Birth: November 05, 1985 Place of Birth: Jaro, Leyte Age: 29 Gender: Female Nickname: Mel Mother: Apolonia D. Lumbres Father: Bernardo S. Gebe Religion: Catholic REFERENCES: Jay Tongco Expert Global Solutions General Manager Mobile number:- Edrian Cahindo Expert Global Solutions Operations Manager Mobile number:- Glenn Joseff Calipes Expert Global Solutions Training and Quality Supervisor Mobile number:-