Melinda Sue Moreno

Melinda Sue S. Moreno Unit 12 Bougainvillea Street Perpetual Village X, Phase I Bagong Tanyag, Taguig City Philippines 1630 Email: -Cell Phone: - Home Phone: - ­­­­­­­­­­­­ EDUCATIONAL BACKGROUND 1997 - 2001ST. PAUL COLLEGE - MANILA Bachelor of Arts Major in Communication Arts - Member, AB Chorale 1996 - 1997LA CONSOLACION COLLEGE - BIÑAN 1986 - 1996ST. RITA COLLEGE - PARAÑAQUE WORK EXPERIENCE January 2013 - PresentTranscriptionist - responsible for listening to dictated recordings made by attorneys and other legal professionals and transcribes them into legal documents such as correspondence and pleadings to name a few. January 2012 - September 2012JPMorgan Chase & Co. Risk Management Analyst - responsible for making a research on a customer's account for any suspicious/fraudulent activity. - makes outgoing calls to customers to verify activity on their credit card accounts to ensure security on their accounts. March 2010 - December 2011VXI Global Solutions Inc. Quality Analyst (Intern) - performs call monitoring and provides effective employee feedback to achieve quality standards. eRep - resolves customer enquiries, promotes products and services, and provides quality customer service in a professional and courteous manner. March 2008 - February 2010Aegis PeopleSupport Inc. eRep - accurately provides information and answers customer queries and concerns. February 2006 - January 2008The Thomson (Philippines) Corporation Research Analyst - responsible for updating weekly and monthly reports that provide a snapshot of equity markets globally. July 2005 - September 2005Daksh eServices Phils. Inc. Customer Service Representative - responsible for ensuring good customer service for a telecommunications account. - attends to all customer inquiries and complaints through courteous phone conversations. - provides solutions to any issues or concerns that affect the business relationship with the clients. February 2002 - May 2005WDSI Phils. Inc. Abstractor - writes/creates abstracts that would offer researchers an overview of information contained in an article. - determines the subject content of the articles and assigns headings to express such content. ADDITIONAL SKILLS Abstracting Encoding MS Applications (Word, Excel, PowerPoint, Outlook) Adobe Reader INTEREST AND HOBBIES Enjoys music a lot and playing sports such as volleyball, swimming and biking.