Mellany Carolyn Apple

CURRICULUM VITAE CONTACT/ PERSONAL INFORMATION Name : Mellany Carolyn Apple de los Santos Flores Residence : Block 12, Lot 2, Pelican Street, Greenville Subdivision Bugo 9000 Cagayan de Oro City, Misamis Oriental, Philippines Mobile No. : - Email Address : - Skype ID : apple.flores76 Date of Birth : April 7, 1976 Place of Birth : Cagayan de Oro City, Philippines Citizenship : Filipino Gender : Female Civil Status : Married Name of Spouse : Jerry B. Flores Children : Francis Zachary D. Flores Mary Franchesca Zoe D. Flores 1 EMPLOYMENT HISTORY UC-1 CORP. (Parasat Group of Companies) Corrales Avenue, corner Ramon Chaves St. 9000 Cagayan de Oro City - April 11, 2007 – January 30, 2016 Events & Marketing Supervisor (reporting directly to Chief Operating Officer) Responsible in planning, executing and monitoring of all the companies under the corporate umbrella on its promotions, marketing and advertising programs designed to augment company sales and improve collection efficiency. Supervises bookings and transactions for corporate and VIP clients for Zipzone Dahilayan Adventure Park, Pinegrove Mountain Lodge and Great White Water Tours (rafting). Parasat Cable Tv, Inc. Cagayan de Oro City - April 11, 2003- April 10, 2007 Customer Service Officer (Supervisory Level, reports to Admin & Finance Head) To ensure immediate and thorough response to subscribers’ service concerns, needs and other requirements from the company, thus promoting their satisfaction and patronage. More specifically, to address client concerns that are beyond the limits of the CSRs, particularly in granting and/ or approval of reasonable credit and debit adjustments/ refunds to maintain goodwill and healthy partnerships with subscribers, thus ensure business stability and long term viability. Parasat Cable Tv, Inc. Cagayan de Oro City- August 12, 2002– April 10, 2003 Customer Service Officer (Non-supervisory Level, reports to Branch Head) Scope of work and areas of responsibilities: ▪ Oversee business related transactions of frontline and backroom CSR.  Monitor promissory notes received.  Approves DM/CM adjustments ranging from P .01- P 1, 000.00  Approves CV for refund but only limited to deposits and installation cost.  Telephone brigade for collection and account treatment  Coordinate with CSO-Technical  Prepares report for transaction update to be submitted to Branch Head. Parasat Cable Tv, Inc. Cagayan de Oro City- January 16, 2001-March 8, 2001 Junior Customer Service Representative Scope of Work: ▪Attend to walk- in and phone- in transactions. ▪Process transactions, e.g. Insatallations, Reconnection, Disconnection, Troubleshooting. ▪Filing of processed transactions documents 2 ▪Telephone Brigade for collection action and account treatment. ▪Accepts payments for cable guide magazines and prepares deposit slips. ▪Accepts promissory notes (in the absence of billing group). ▪Prepare cash vouchers for subscribers’ refund ▪Reliever for manpower leave from branches Parasat Cable Tv, Inc. Cagayan de Oro City- August 12, 1999- January 15, 2001 Customer Service Representative (CSR) Functions and Responsibilities: CSR- Frontline ▪Handles all walk- in inquiries, requests, and complaints. ▪Prepares job orders for walk- in requests and complaints. ▪Assist in updating accomplished job orders. ▪Assist in phone- in inquiries, requests and complaints. ▪Prepares and encode promissory notes. CSR- Telephone and Radio Operator ▪Answer all incoming phone and radio inquiries and complaints (customer service and billing related) ▪Attend to all phone- in inquiries and complaints ▪Make job orders for phone- in complaints and requests ▪Update all accomplished job orders ▪Assist in handling walk- in/ phone- in inquiries CSR- Teller ▪Receive payments (cash, check, credit cards) ▪Encode new transactions of subscribers ▪Answers walk- in billing inquiries ▪Prepares cash and check deposits ▪Prepares daily collection reports ▪Monitor subs accounts (with PN and for disconnection) ▪Tagoloan assignment as scheduled EDUCATION 1994 – 1998 Liceo de Cagayan University * Bachelor of Science in Commerce Major in Marketing- City High School (Bugo- Bugo Central School Cagayan de Oro City Cagayan de Oro City Cagayan de Oro City 3 KNOWLEDGE/ SKILLS  Basic ability to use computer hardware and software (e.g. Microsoft Office, Photoshop, Powerpoint).  Skilled in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.  Skilled in evaluating terms and conditions, regulatory requirements and analyze costbenefits while negotiating contract and vendor agreements which result in mutually beneficial outcomes.  Skilled in the use of techniques and strategies required to deliver training material in a group and one-on-one settings. Trainings Conducted (in-house): Team Building, Customer Service Enhancement  Skilled in using result-oriented writing techniques and strategies for correspondence (e.g. memos, letters, reports, proposals, etc.) with correct grammar and punctuation.  Self-motivated, systematic, effective management skills, team player  Skilled in performing multitasking  Knowledge in the cable and internet/ telecommunication industry  Knows how to drive TRAININGS & SEMINARS ATTENDED September 14 to 30, 2011 Priestly Drive, Carlsbad California, USA. By Great Lakes Data Systems * WinCable 101 Billing System & Subscriber Management Software Training October 13 & 14, 2006 Tia Nanang’s Restaurant, Cagayan de Oro By Ms. Rosario Amparo  Basic Management Course October 2-13, 2006 Rosario Arcade, LKK Mall, Cagayan de Oro By Versatel  Speak Easy: Communication and English Proficiency Training August 29, 2006 Grand Caprice Hotel, Cagayan de Oro By Asian Cable Communications, Inc.  Billing and Collection Seminar 4 March 6, 2005 Tia Nanang’s Restaurant, Cagayan de Oro By PSYB Human Resource Clinic & Consultancy  Customer Service Relations February 27, 2005 Victoria Beach Resort, Cagayan de Oro By PSYB Human Resource Clinic & Consutlancy  Team Building September 10, 2004 Grand Caprice Hotel, Cagayan de Oro By Personnel Management Association of the Philippines (PMAP)  Training on Team Building Program and Basic Skills on Training the Trainor April 17 to June 6, 2004 MICM, Cagayan de Oro By Mindanao Institute of Career Management  Grammar and Pronunciation Training May 20- 21, 2003 Dynasty Court Hotel, Cagayan de Oro By The Business Training Center (BTC)  How to Supervise People & Build Work Teams September 29, 2001 Parasat Cable Tv Office, Cagayan de Oro By Center for Personality Development and Communication  Telephone Management January 10, 1998 Liceo de Cagayan University, Cagayan de Oro By Liceo de Cagayan University  Social and Business Etiquette  Job Hunting Seminar  Effective Communication Skills September 11, 1997 Liceo de Cagayan Univeristy, Cagayan de Oro By Liceo de Cagayan University  Basic of Exporting 5 CHARACTER REFERENCES Mr. Vincent Avelino System Admin/ OIC Cable 21 Broadband Corrales Avenue cor. Ramon Chaves St., 9000 Cagayan de Oro City - - Ms. Jennifer F. Aguilar HR Specialist STEAG State Power Villanueva, Mis. Or. - Ms. Jocelyn V. Gayla HR Head UC-1 Corp. Corrales Avenue cor. Ramon Chaves St., 9000 Cagayan de Oro City - Ms. Lorna D. Benedictos Business Operations Manager Parasat Cable Tv, Inc. #73 Cruz Taal Street Cagayan de Oro City 9000 Philippines - 6