Mercy

With over 5 years of dedicated experience, I am not just a Customer Support Agent; I am your compass to exceptional customer satisfaction. My mission is simple: to create outstanding service experiences that resonate with customers and foster long-lasting satisfaction.

Hello there! 🙌 Thanks for visiting my profile. I am Mercy, a Customer Success Specialist with a proven track record of delivering exceptional customer service and forging strong client relationships.

I'm a dynamic and adaptable professional who understands the needs of clients and provides tailored solutions to manage portfolios, resolve issues, and identify growth opportunities.

Why Hire Me? 💡

📌 I have a proven track record of delivering great customer service across various channels, including email, phone, and live chat.

📌 Exceptional Communication: I excel in communication, providing prompt customer inquiry responses and ensuring a seamless customer journey.

📌 I am skilled in CRM and can manage client portfolios effectively.

Areas of Expertise

📌 Strong communication and interpersonal skills.

📌 Passionate about providing excellent customer service and driving client satisfaction.

📌 Customer Relationship Management (CRM)

📌 Strong Administrative and Technical Support Skills

📌 Expert in troubleshooting and resolving customer issues.

📌 Highly organized and can handle a variety of tasks simultaneously.

Technical Skills:

📌 WhatsApp, Email, Skype, Zoom, Slack and Google Meet: For effective virtual meetings and seamless communication and collaboration among team members.

📌 Freshdesk, HubSpot, Zendesk, Intercom, and Salesforce: For excellent customer support and service.

📌 Drive and Dropbox: To securely store and share information and files.

📌 Google Docs, Sheets, Drive, Gmail, and Meet: For efficient scheduling, appointment management, and time optimization.

📌 Zapier, Monday.com, Asana, Trello, Click-Up: To effectively manage projects and collaborate with team members.

📌 Microsoft Word, Excel, Access, PowerPoint: For professional documents and data analysis.

📌Facebook, Messenger, Instagram, YouTube, Twitter, Telegram: Community coordination.

If you're looking for a dynamic and adaptable customer success specialist who can deliver excellent results, I'm the perfect fit. I'm excited to chat with you and learn more about your needs.