Mercy Nze Ahamefule

NZE-AHAMEFULE MERCY Community Manager/Virtual Assistant Address: Technical college Road, Benin City, Edo State. Phone:- CAREER OBJECTIVE Email:- A highly motivated individual whose goal is to pursue a professional, progressive, and reputable organizational atmosphere that gives way to staff's maximum contribution towards the realization of the company’s vision and set goals. Great at resolving complex problems and adapting to new situations and challenges to enhance the organizational brand. WORK EXPERIENCE Community Manager March 2023 - till date Remote Tribe Africa, Nigeria ● ● ● ● ● ● ● ● ● Setting and implementing social media and communication campaigns to align with marketing strategies. Responding to comments and customer queries promptly. Providing engaging text, image, and video content for social media accounts. Monitor and report on feedback and online reviews. Organize and participate in events to build community and boost brand awareness. Approval of content from community members. Create engaging and shareable content for WhatsApp groups, Facebook pages, and Instagram pages. Plan and execute community initiatives and programs. Develop a content marketing plan and editorial calendar. Secretary Oct 2022 - till date Emmye travels, Benin City, Edo State. ● ● ● ● ● ● Manage the day-to-day operations by answering phones. Filing documents, as well as entering data and maintaining databases. Reporting to management and performing secretarial duties. Processing, typing, editing, and formatting reports and documents/Data entry. ● Arranging and scheduling appointments and meetings. Monitoring office supplies and ordering replacements. Assisting with copying, scanning, faxing, emailing, note-taking, and travel bookings. Graduate CV template by reed.co.uk Transfer Agent/ Intern 2022 June 2022 - Oct Tingg by Cellulant / God is Good Logistics, Benin City, Edo State. ● ● ● ● ● Monitoring daily transfers on the company's system. Resolving transfer issues. Handling logistics issues as regards transfers. Ensures proper documentation and safety of all parcels sent and received. Ensures strict compliance with the scanning process and procedures. ● ● Guide walk-in customers on products and service offerings. Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safekeeping, receiving, and releasing of parcels. Marketer Jan 2022- Jun 2022 Omnibiz Africa, Benin City, Benin City, Edo State. ● ● ● ● ● ● Registered prospective clients. Met with clients to discuss brand guidelines, goals, and timelines. Collaborated with sales, marketing, and other team members to plan a promotional marketing campaign. Helped in the installation of the company’s app on the client’s phone. Assisted customers to place orders. Advertised the company's products. Administrative Officer Jan 2020 – Nov 2020 Bridgeway Concepts, Benin City, Edo State. ● ● ● ● ● ● Responded to calls and emails. Prepared reports and documents. Took charge of book-keeping, reports on sales,s and accounting of the business. Conducted market research and handled the budget of the company. Updated product information and content on the website. Investigated and reported any operational issues arising from the website. Subject Teacher/ Administrative Staff [N.Y.S.C] Dec 2018 – Nov 2019 Robaj schools, Ode-Irele, Ondo State. ● ● ● Organized and prepared lesson notes, plans, and timetables. Managed office equipment, supplies, and student’s uniform. Evaluated and assessed students’ progress periodically in both academic and social areas. ● Planned, prepared, and delivered teachings to students and evaluated their progress. ● Communicated, consulted, and co-operated with other members of staff. Warehouse Clerk Sep 2017 – Nov 2018 M&G Supermarket, Warri, Delta State ● Organized and set up product prices and promotional signs. Graduate CV template by reed.co.uk ● ● ● ● Organized and arranged shelves or product displays. Cleaned up shelves and products already on the shelf. Product requisition from the warehouse. Took inventory of products in the warehouse. EDUCATION BACKGROUND Industrial Technical Education [Building and woodwork] B.Sc {Ed}TE 2017 University of Benin, Benin City, Edo State. Sep 2013 – Jul PROFESSIONAL TRAINING/CERTIFICATION Outstanding Customer Service ALISON 2021 Customer Support Skill UDEMY 2020 SKILLS ● ● ● ● ● ● ● ● ● Written and verbal communication Microsoft Office Multitasking and Time Management Interpersonal skills Active listening skills Ability to work under pressure Teamwork skills Leadership skills Problem-solving and flexibility REFERENCES Available on Request. Graduate CV template by reed.co.uk