Merelyn Andaya

Merelyn Andaya Email:-Skype: merelyn.andaya Education Bachelor of Science in Commerce - Financial Management & Accounting Colegio de Sta. Rita - 2006 Certification Civil Service Examination - Professional Level Work Experiences Virtual Assistant (2014-present) Data Analysis | Market Research | Data Entry |Bookkeeping Tools: X2go client, NM remote server, Google Sheet & Powerpoint, Quickbooks E-Commerce - Product Sourcing |Logistics | Social Media Manager|Content Writing | Ad Posting | Email Marketing Tools: Shopify, Oberlo, Dropified, Aliexpress, Mailchimp, Trello, Slack Customer Email Support Tools: Gmail, Zendesk Continuous Improvement /Innovation Analyst Accenture Inc (Network, Consulting and Operations) June 2013 – July 28, 2014 Part of a team that aims to improve the existing process. The team serves as internal project consultant working together with the management. (Immersed in Lean Six Sigma Green Belt project). Contributed to the increase in the project’s customer satisfaction rate by decreasing delivery time, standardizing work instruction and improving the work quality. Team Supervisor Accenture Inc (Network, Consulting and Operations) June 2012 - May 2013 Responsible for providing quality and efficient customer service to customers through the daily management of a team of up to 15 members. This includes but not limited to motivating, recognizing/rewarding, coaching/counseling, training and problem solving. Helps analyze staffing requirement by monitoring member's output compared to the project requirement. Quality Assurance Accenture Inc (Network, Consulting and Operations) Feb 2011 - May 2012 Screens email communications to make sure that information provided to customers adhere to the standard requirements of both internal and external stakeholders. Provides feedback to individual and/or team to improve performance. Focuses on billing issues and bill reconciliation Technical / Customer Support Specialist Convergys former Etelecare Global Solutions 2008 -2011 Teletech 2006 - 2008 Provides solutions to various customer concerns over the phone and live chat (general inquiries, billing and technical support). Relevant Training 19-Feb-14 18-Feb-13 6-Aug-12 28-Jun-12 23-Mar-12 24-Feb-12 20-Jan-12 15-Dec-11 Driving Innovation Through Analytical Leadership for Supervisors Discipline in the Workplace Coaching in the Workplace (Local) The People Developer Challenge Project Management Resource Management Cost Management Operation Management Character/Work References Michael Hansen CEO Conjure Solutions-Hazel Charrise Galdo Product Trainer - Accenture Inc- Llana Lih Adrias Quality Supervisor - Accenture Inc- Wendell Dahab Billing Research Supervisor - Accenture Inc-