Merville Alcantara

 Merville N. Alcantara-/- Ermin Garcia St., Barangay Pinagkaisahan, Cubao, Quezon City Skype : lee-keks16 Core Competencies : Customer Service Technical Support English Teaching Virtual Assistant Transcription Professional Experience : QA World July 2018 – present Part time online audio transcriber Transcribes speech meaning-for-meaning from lectures, discussions, videos and other relevant communication in the setting, in the manner and style it was intended. Relays important non-verbal and contextual information Follows institutional policy regarding confidentiality, professionalism and conduct. Remote Virtual Agency Virtual Assistant May 2017 – present Can provide the following services : Social Media Management, Customer Service, Medical Transcription and Billing Data Encoding and Management, Email Management, Research, Employee Training. Skills : Microsoft Office, Adobe Photoshop, Basic in Wordpress, Windows and MAC proficient GDS (Global Distributing System), Salesforce, Unix, Roxcen, Hootsuite, MailChimp, Canva, Tello, Dropbox 51 Talk Philippines Part Time Online English Teacher October 2014 – present Helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions Preparing lesson materials and delivering lessons. Closely monitor student progress relative to their individual course schedule. Provide motivating, timely and constructive feedback for the students. Respond to student inquiries, questions and requests. United Health Group Call Quality and Training May 2015 to January 2018 Training and Call Quality Conducts refresher training for existing employees and for new hires. Facilitates call calibrations. Process and send out reports and other deliverables needed in the operational department Interact and communicate with clients regarding new developments and concepts for the improvement of the account. Enhance and update Training plans and guidelines. Provides one on one session with agents. People Support Philippines Full Time Travel Specialist Ayala, Makati City December 2006 – March 2011 Assist the passengers in placing a hotel, flight, car, train and package reservations Process partially used tickets thru chat, voice and email. Cancelling wholly unused, partially used flight, car, train, package and hotel reservations. Provides information and itinerary schedules of passengers. Handles customer inquiries and complaints via email, chat or phone calls. Trainings/Certifications : TESOL certified and tested September 2016 51 Talk Philippines I-Speak trained and certified December 2015 UHG, Taguig Effective Communication and Call Management January 2009 People Support Philippines Educational Background : Our Lady of Fatima University Marulas, Valenzuela City October 2001 to May 2006 Bachelor of Science in Nursing Southernside Montessori School Alabang, Muntinlupa City High school June 1994 – March 1998 Mary Cause of our Joy Catholic School Alabang, Muntinlupa City Elementary June 1988 – March 1994 Character Reference : Ronald Francis Fernando Former Supervisor, United Health Group (0998) - Catherine Elmafleur Sarmiento HR assistant , United Health Group (0919) – 318 – 1220 Armida Guno Front Line Manager, People Support (0916) – 742 -8526