Micha Brown

 Micha R. Brown, BSc ADMINISTRATIVE PROFESSIONAL & EVENT COORDINATOR A disciplined professional, with careful attention to details, offering the following: Excellent memory retention and follow up processes with an emphasis on quality, accurate and timely job completion Works well within a team oriented organization Excellent interpersonal skills, confident and articulate individual Ability to deal with Leadership in a direct, upfront and honest manner including willingness to admit mistakes and move beyond Possess professional written and verbal communication and interpersonal skills with the ability to motivate teams to produce quality work within tight time frames and simultaneously manage several projects. Willingness to work a flexible schedule. Experience August 13, 2018- march 29, 2019 IT administrative officer, gracekennedy financial group Provide administrative support, including scheduling of meetings, handling correspondence, preparing minutes and collating reports for distribution and scheduling/preparing facilities as required Co-ordinate local and overseas travel for the requisite members of the IT Team. Manage Asset Management for all the company’s equipment Purchase Orders generation Preparation of CAPEX Invoice processing (submit to AP for payment) Co-ordinate the payment of all expenses that are incurred by the team on a timely basis Timely delivery of key monthly reports Process receivables of computer shipments from custom brokers Process and submit staff requisitions to HR Temporary staff contract renewals Assist with the development and maintenance of a contract management system Maintain listing of major IT services being provided to GKMS & First Global Bank companies and their associated contracts and service level agreements Coordinate travel arrangements, meetings, staff events and functions, as required. Manage stationery supplies and budget and analyse invoices and expense reports, as required Assist with special projects, including project documentation and review NDAs, as required Maintain department budget; tracking expenditure and forecasting for the upcoming year Maintain IT Department’s SharePoint site Assist in staff welfare initiatives for the department and Company Conduct yearly review of IT policies and procedures manuals  Review and respond to internal & external audit findings and monitor the implementation of accepted recommendations April 4, 2016- August 10, 2018 IT administrative officer, gracekennedy money services Maintain an effective filing system that allows for security and speedy retrieval of documents/information Attend meetings, record and disseminate minutes as required; follow-up on action items. Process incoming and outgoing correspondences and follow-up on outstanding issues through to completion Co-ordinate the payment of all expenses that are incurred by the team on a timely basis Timely delivery of key monthly reports for Jamaica, Trinidad and Guyana. Update and manage the policies and procedures documents for the department (Done on a yearly cycle or ad hoc if procedures change) Maintain department budget; tracking expenditure and forecasting for the upcoming year Process and submit staff requisitions to HR Temporary staff contract renewals april 17, 2013- April 1, 2016 Customer support specialist, gracekennedy money services Worked on multiple queues, assisting both internal & external customer. This greatly increased my multi-tasking and organisational skills. Periodically assigned various department responsibilities; such as Queue monitor for Bill Express and Western Union queues, disseminating of phone credit to our customers & applicable staff members. Assisting outside of the department by facilitating the FX Trader department with the buying and selling of foreign currencies. Reassignment to another GraceKennedy subsidiary (First Global Bank). Assigned to FGB call centre to assist with increased call volume due to system upgrade (Global Access 2.0). Education September 2009- May 2012 BSc sociology (minors in criminology & social anthropology) University of the west indies, mona campus September 2002- june 2009 St. andrew high school for girls Competencies Excellent customer service skills Good record management and filing skills High level of confidentiality Keen attention to detail and accuracy Well-developed interpersonal and communication skills Ability to work with limited supervision Team – oriented; willing and cooperative Strong communication skills (written, verbal and listening) and attention to detail Proficient in SPSS (Statistical Package for the Social Sciences) Proficient in Microsoft Word, Excel, Publisher and PowerPoint Sharepoint Results oriented, strong work ethic with excellent execution skills Deadline oriented Events planning Social change agent