Michael Arrington

Career Objective Over 10 years of Sales, Business Development, and Management experience supporting Tier I key accounts.  Technically proficient in various software and systems including but not limited to Salesforce, Microsoft Office, and various proprietary systems (i.e, CRM's Inventory/Quoting systems, Auto Dialer's, etc)I look forward to joining a progressive firm and contributing to the success of an innovative team. Core Competencies Account Acquisition, Retention Service/Product Logistics B2B and B2C Sales Supply Procurement General Bookkeeping Customer Service Lead Generation and Qualification Professional Experience Case Manager/Customer Support (Temporary Position – Nagler Group) Concord, NH 05/2021 to Present Cap – Community Action Program, Belknap/Merrimack Counties Case manager for the New Hampshire Emergency Rental Assistance Program for those impacted by Covid-19 Compile proofs (income, rental agreements, Utility bills) to determine eligibility Determine other suitable programs for those who are not financially impacted by Covid-19 Sr. Account Executive/Manager Bedford, NH 5/2017 to 4/2021 Allied Wire and Cable New business development as a wire and cable distributor, Generate quotes/presentations Generated new leads in the electronic industry through cold calling, referrals, and networking Manage and grow existing accounts with an average of $800K/year in gross profit Support Tier 1/Key accounts (Moog, Northrup Grumman, Lockheed Martin, BAE) International business development – Converted 60% of leads provided into new accounts Distribution Logistics while maintaining manufacturing and vendor relations Credit Establishment, Collections, Payment Plans Customer Service, First Call Conflict Resolution Review Orders, Invoices, and Packing Slips for accuracy within company guidelines, protocols, and customers’ needs. Build Relationships with Key Decision Makers – (Owners, Executives, Project Managers, Engineers) Continued to build book of business averaging $90,000 gross profit, three month average Customer Service Representative(Temporary Position) Manchester, NH 11/2014 to 12/2014 United Health Group Handled inbound customer inquiries Processed billing inquiries and payments Explained policies, benefits and grace periods as needed Followed protocol of first call resolution to ensure customer satisfaction Researched complex issues using multiple databases and systems as needed Appointment Setter (Temporary Position) Manchester, NH 05/2014 to 07/-- Kitchens Performed regional business development through cold-calling Coordinated all parties to facilitate Kitchen Installation process Established, entered and maintained customer database (CRM) Utilized scheduling software for reports and record keeping Business Development Representative (B2B) Manchester, NH 01/2013 to 09/2013 Comcast Cable Served as liaison between customers and internal operations Informed customers of service options proportionate to their needs Developed monthly sales forecasts and subsequently met sales goals to maximize company profits Assistant Office/Sales Manager 06/2012 to 10/2012 Fireco 04/2007 to 02/2009 Managed all aspects of clerical and billing department including training new hires and processing payroll Maintained and expanded customer database through telesales operations Entered and tracked all sales and accounts receivables as well as drafting reports for corporate Acted as liaison between Fireco and Professional Firefighters of NH to facilitate fundraising events Managed supervisor’s calendar for interviews, appointments and union meetings Sales coaching and training of new team members Conflict resolution with employees Personal Banker 10/2011 to 05/2012 Citizens Bank Assisted customers with all bank transactions and scheduled appointments to sell and cross sell banking products and services Maintained strong customer relationships by providing extensive customer service to assess their needs and refer to other bank resources as needed Sales Representative/Account Manager 05/2009 to 06/2012 NTI Data Products Inc. Assisted customers with resolving delivery issues Maintained strong customer and vendor relationships Developed new prospect accounts and expanded existing accounts by researching and increasing product lines as well as targeting new industries Effectively communicate with purchasing agents from entry to executive levels Education General Sales Training Art Sobczak Sandler Sales Methodology Tony Robbins Southern New Hampshire University - Coursework in Business Systems/IT Concentration Hesser College - Associates Degree United States Navy, Submarine Force (Groton, CT) - Culinary Specialist, Third Class Petty Officer (E4) Operation Enduring Freedom Operation Iraqi Freedom