Michael Damerum

Experienced Customer Service and Back Office Manager with a demonstrated history of working in multiple industries for the last 10 years. Strong verbal and writing skills in English, Hindi and Bengali.

Using my innovative ideas, perfectionist, hard work knowing multiple languages I am able to solve problems easily with my background in customer support. I am great at multitasking. I am a very quick learner and open to anything new. I am able to effectively communicate my findings in both textual basis as well as with charts, tables and graphs to back my ideas.

Professional Summary

Ardent BPO Manager adept at communicating with primary commercial clients to ensure that all outsourced processes meet quality and efficiency standards. Proficient in quality control procedures. Specialize in applying problem solving and troubleshooting skills to meet client needs

Core Qualifications

● Extremely adept at managing and planning projects in accordance with client guidelines

● Proficient in the use of Web technologies to maintain contact with offshore clients

● Sound ability to identify and resolve problems in an efficient manner

● Skilled at establishing and maintaining mutually beneficial client relationships

● Excellent ability to communicate with vendors