Michael Flores

MICHAEL A. FLORES 17c Pangustura Street, Midtown 3, San Roque, Marikina City, Philippines 1801-Summary I have a wide variety of experiences that include customer service, technical support, administrative work like data-entry, research, website management, bookkeeping, photo-editing, social media accounts management, etc. I am highly organized, efficient, and committed to what I agree to do. Computer Skills Languages Filipino (Native) English (Fluent) German (Basic) Software Google Home & Office, Adobe Photoshop, Adobe Reader, Adobe Acrobat, Microsoft Office, Team Viewer Remote Access, WordPress, Joomla, Hootsuite/Buzz bundle, Mailchimp, AutoCAD and, Ubuntu. Experience January 6, 2016 – Present Technical Support/Web Developer/Web Administrator, Flo and Ro Duties and Responsibilities Online Marketing Fix Clients Computer/Virus Removal Researcher Photo Editing Email Scraping Create Website using Joomla/WordPress August 19, 2015 – January 5, 2016 Virtual Assistant/Researcher, Lilian Raven Clothing Duties and Responsibilities Online Marketing Email Scraping Researcher Photo Editing Amazon Store Management Website Management January 19, 2015 – August 19,2015 Web Administrator/Drywall Estimator/Computer Repair Technician, Ace Drywall LLC/ACEPCFIX.COM Duties and Responsibilities Website Management Website Search Engine Optimization Estimate Drywall Measurements Researcher Online/Remote Computer Repair January 30, 2014 – January 6, 2015 Technical Support Engineer, Shore Solutions, Inc./Support.com Duties and Responsibilities Communicate technical directions over the phone Wireless configuration for all operating systems including Windows, iOS, and Android Windows network configurations on XP, Vista, and 7 Optimize OS Remove Malware using specific tools for specific infection April 2013 – January 2014 Technical Support Representative, StarTek Philippines Duties and Responsibilities Provide technical support to customers regarding equipment. Operate computer/on-line guidelines for the purpose of responding to customer inquiries on function or replacement of defective parts Resolve customer issues on the first call/contact whenever possible without having to transfer caller July 2011 – February 2013 Network Administrator, Vergie Apel Facade Drafting Services Duties and Responsibilities Maintain system and devices in a network Maintain server and make sure that backup is created Make sure that programs and the OS is up to date Troubleshoot PC if it is having issues Optimize Local Area Network Make sure VPN/File Server is running and is online January 2010 – May 2011 System Administrator, Giulia JCY Duties and Responsibilities Maintaining system Make sure that programs and the OS is up to date Troubleshoot PC if it is having issues 1998 - Present Freelance Computer Technician Repairs various computer problems. Specializes in Malware removal. January 2008 – July 2009 Technical Support Representative, APAC Customer Services Duties and Responsibilities Troubleshoot Internet Connection June 2007 – August 2007 System Administrator, Seven Star Events and Production Duties and Responsibilities Maintain System Install/Update software Setup security policies for users October 2006 – June 2007 Technical Support Representative, Stream Global Services (eTelecare) Duties and Responsibilities Assist customers with software installation Walk-through customers on how to use an accounting software Troubleshoot network Education 2001 - 2004 BS Computer Science, Kalayaan College 1996 - 2000 High School, Marikina Institute of Science and Technology 1993 – 1996 Elementary, Barangka Elementary School 1988 – 1991 Elementary, Gruendschule (Bad LauterBerg, Germany)